Customer Experience Specialist

13 hours ago


Älmhults Kommun, Sweden IKEA of Sweden Full time
Customer Experience Specialist

IKEA of Sweden is dedicated to creating a better everyday life for the many people. We are committed to making our products accessible and affordable for everyone, while also ensuring that our customers have an exceptional experience when interacting with us.

In this role as Customer Experience Specialist, you will be responsible for leading the sales contribution for new range development into the development/project teams. This involves collaborating with cross-functional teams to ensure that the sales requirements for a successful meeting with the customer are incorporated within the development of a defined business for both NEWs and running range.

The RA Bedroom Furniture team stands for the largest share of IKEA's home furnishing businesses, contributing significantly to IKEA's growth. As a Customer Experience Specialist, you will be part of an exciting transformation journey with our bedroom furniture offer. Our team is diverse, down-to-earth, and straightforward, with a passion for home furnishing and a shared vision of creating a better everyday life for the many people.

Key responsibilities include:

  • Lead the sales contribution for new range development into the development/project teams
  • Responsible for market input to secure the Meeting the Customer requirements for the defined business
  • Responsible for the content of the Meeting the Customer Sales components of the projects including easy buying easy selling, pricing, business cases
  • Responsible for value-based pricing for respective HFB
  • Responsible for competitive monitoring and the follow-up of pricing KPIs
  • Responsible to define the needs and requirements for supporting tools in order to support the buying process
  • Responsible to identify the need for range related services, after sales and spare parts
  • Contribute to the development of Range and product communication by identifying the need and setting the requirements for an easy buying and selling process
  • Responsible for Range and product knowledge content related to easy buying and selling to retail partners
  • Secure that the selling requirements of the IKEA retail system are met within defined range offer


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