Customer Support Specialist

5 days ago


Svedala kommun, Sweden TN Sweden Full time
About the Job:

We are seeking an Inside Sales Coordinator to join our team at Katam Technologies.

Key Responsibilities:
  • Manage customer leads, identify customer needs, and transfer high-potential prospects to the B2B sales team.
  • Provide first-line support, coordinate second-line support staff, and monitor customer cases.
  • Manage online sales pipelines, monitor customer onboarding journeys, and track sales inquiries.
  • Monitor user behavior using Google Analytics and generate weekly reports.
  • Develop engaging content for various platforms and manage the company's homepage and social media accounts.
Requirements:
  • Previous inside sales or customer service experience.
  • Strong organizational, problem-solving, customer service, communication, and multitasking skills.
  • Interest in communicating with individual customers to understand their needs for further guidance within Katam's sales channels.
  • Desirable: experience with analytics and online advertising, HubSpot or similar CRM systems, and Google Analytics.
  • Desirable: experience working in an IT/tech startup environment, marketing communication, and technical knowledge of Katam's offering.


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