Corporate Customer Support Expert

3 days ago


Malå Kommun, Sweden TN Sweden Full time
Job Description
  • About the Role: The Billing Executive will support Account Managers in managing corporate customers and consumer requirements. This involves working closely with stakeholders, investigating irregularities, resolving operational issues, and managing vendors to ensure efficient incident resolution.
  • Key Responsibilities:
    • Investigate and Resolve Issues: Analyze usage rejections, investigate root causes, and resolve operational issues and feedback brought to the team's attention.
    • Manage Schedules and Vendors: Work independently, manage tight schedules, and manage vendors to ensure efficient incident resolution for both Corporate and Consumer issues.
    • Process Improvement: Review processes, identify gaps, and recommend enhancements within the area to increase efficiency and productivity.
    • Digitalization and Automation: Work with the digital team to digitalize and automate billing processes, reports, and workflow, and engage stakeholders to address cause of rejections with permanent fixes.


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