Financial Operations Lead

3 days ago


Malå Kommun, Sweden TN Sweden Full time
Company Overview
Singtel Financial Shared Services (FSS) is a dynamic and growing entity in Malaysia, expanding its operations in the exciting world of finance and technology. We're looking for passionate individuals to join our team as we continue to define the future of financial services.

Job Description
The Senior Billing Executive will lead and supervise a team of junior staff, responsible for various tasks including billing/TV configuration requests, analysing and configuring these requests into the backend system, and providing customer support for billing configuration enquiries and complaints. This role also acts as a Subject Matter Expert (SME), providing billing advice to internal stakeholders and supporting day-to-day operations in revenue assurance, revenue reconciliation & usage rejections.

Key Responsibilities
  • Verify incoming requests to confirm all given information is filled up correctly in the template.
  • Analyse the request and verify against respective systems to ensure the request is valid for configuration.
  • Provide guidance to requestors who may not be familiar with template filling or unsure of the requirements.
  • Manage Corporate customers' requirements, explaining/educating Account Managers on processes, requirements, system limitations and workarounds.
  • Investigate irregularities detected and resolve operational issues and feedback brought to the team's attention with necessary escalation to the Manager/Director.

Skills Required
  • Diploma or Degree in Business, Accounting, IT, or Finance.
  • Minimum 5 years experience in a supervisory role leading a team.
  • Proficient in MS Office, Excel (Vlookup), PowerPoint with good analytical skills.
  • Able to write and communicate clearly in English.


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