Customer Encounter Expert

2 days ago


Älmhults Kommun, Sweden IKEA of Sweden - Älmhult Full time
Meet Our Team at IKEA of Sweden - Älmhult

We're on a journey to make a positive impact on people's lives through home furnishing solutions. As a Meeting the Customer Specialist, you'll play a vital role in creating a seamless customer experience across all touchpoints.

Our team in Älmhult is dedicated to driving traffic to IKEA and enabling customers to access affordable home furnishing solutions. We're a diverse group of professionals who share a passion for creating a better everyday life for the many people.

Responsibilities:

  • Lead the sales contribution and selling requirements for new and improved range development
  • Secure market input to meet selling requirements
  • Define the needs and requirements for supporting tools to support the buying process
  • Contribute to the yearly commercial activation plan by identifying sale steering potentials
  • Ensure range and product knowledge content related to easy buying and selling is provided to retail partners

Requirements:

  • Passion for business and entrepreneurial spirit
  • Ability to focus on a defined business area while maintaining a holistic perspective
  • Excellent team player with strong influencing skills
  • Good knowledge in the market and competitor landscape of the Home Furnishing Business
  • High knowledge in Commercial processes and the year cycle
  • Fluent in English, both spoken and written


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