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Technical Support Expert
4 hours ago
The IT Support Team provides professional and service-minded IT support to all IKEA of Sweden end-users and sites in Älmhult. The team's main tasks include receiving and taking ownership of all support needs, monitoring open support cases, escalating if necessary, and keeping end-users informed about the solving process.
As an IT Support Specialist, you will work onsite 40 hours a week, collaborating with colleagues to share knowledge and use a common knowledge database. You will also represent IT Support / Service Management or the end-user in different forums, using a holistic and global view to find better ways and enable change.
Key Responsibilities
- Receive and take ownership of all support needs
- Monitor open support cases
- Escalate if necessary
- Keep end-users informed about the solving process
- Share knowledge with colleagues
Required Skills and Qualifications
To be successful in this role, we expect that you have strong communication skills, can easily adapt to change, and are service-minded and professional. You should be able to prioritize and make quick decisions, as well as master English, both verbally and in writing. Knowledge of Swedish is an advantage.
You should also have good knowledge of ICC Platform and Win10, Network infrastructure, Mobile phones, Mac Platform, Printers, Hardware, IKEA IT Infrastructure standards, and environment. A general understanding of the business impact of service requests and incidents, relevant technology standards, trends, and innovations, and end-users' needs, IKEA business processes, Digital products, and platforms at IKEA is also required. Additionally, you should have knowledge of IT service management, processes, toolsets, procedures, and guidelines.
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