Customer Experience Developer

5 hours ago


Älmhults Kommun, Sweden IKEA of Sweden - Älmhult Full time
Job Description

As a Customer Experience Developer at IKEA of Sweden - Älmhult, you will play a crucial role in ensuring that our sales-related requirements are met for successful customer interactions. You will be responsible for leading the sales contribution and selling requirements for new and improved range development into project teams.

Your main responsibilities will include:
  • Developing market insights to secure selling requirements for defined businesses.
  • Creating content for easy buying and selling processes, including pricing and business cases.
  • Defining value-based pricing strategies for respective product categories.
  • Monitoring competitive landscape and tracking pricing KPIs.
  • Identifying needs for supporting tools to enhance buying processes.
  • Contributing to range and product communication by identifying easy buying and selling process requirements.
  • Participating in commercial activation plans by identifying sale steering potentials.
  • Ensuring Range and product knowledge content is up-to-date and accurate for retail partners.


Required Skills and Qualifications

To succeed in this role, you will need to possess passion for business and entrepreneurial spirit for creating company growth and great customer experience. You must be able to focus on a defined business area while maintaining a holistic perspective of cross-business needs, opportunities, and areas' impact on total IKEA. Additionally, you should be an excellent team player with the ability to influence stakeholders to achieve common goals. You should also have good knowledge of the market and competitor landscape of the Home Furnishing Business and high knowledge of Commercial processes and the yearly cycle.

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