Director of Guest Delight

6 hours ago

Norrtälje Kommun, Sweden Sheraton Stockholm Hotel Full time

Overview

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The Sheraton Stockholm Hotel is a renowned hotel in the heart of Stockholm, offering a unique blend of luxury and sustainability. As part of Marriott International and Archer Hotel Management, we strive to deliver exceptional guest experiences and exceed our guests' expectations.

Job Title

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Head of Guest Experience & Community

Job Summary

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We are seeking a highly experienced professional to join our team as Head of Guest Experience & Community. This key role involves leading the guest service team, managing guest requests, and developing strategies to improve the guest experience.

Key Responsibilities

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  • Lead the guest service team to deliver high-quality service">
  • Manage guest requests and complaints in a professional and solution-oriented manner">
  • Develop and implement improvements to enhance the guest experience">
  • Build long-term customer relationships that strengthen our new market position">
  • Monitor and analyze guest feedback to identify trends and areas for improvement">
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Requirements

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To succeed in this role, you will need:

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  • Minimum 5 years of experience in the hotel industry">
  • At least 3 years of team management experience, including at least 2 years in a leadership role in guest service or equivalent">
  • Excellent communication skills in both Swedish and English, spoken and written; additional languages are a plus">
  • Solid experience in hotel operations, including food and beverage">
  • Deep knowledge of Stockholm, particularly events, brands, and the food and beverage scene">
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What We Offer

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As a member of our team, you can expect:

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  • A competitive salary and benefits package">
  • The opportunity to work with a dynamic and supportive team">
  • Professional development and growth opportunities">
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About Us

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Archer Hotel Management is the operational arm of Archer Hotel Capital, committed to pioneering sustainable management of upscale and luxury hotels in Europe. We strive to empower teams to foster entrepreneurial cultures and deliver operational excellence while achieving net zero carbon emissions by 2030.

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