Customer Service Operations Director

8 hours ago


Stockholm, Stockholm, Sweden Equinix, Inc. Full time

About Us

Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Our customers rely on us to provide secure, reliable, and high-performance connectivity solutions that enable them to scale their businesses. As a Customer Service Operations Director, you will play a critical role in ensuring our customers receive exceptional service and support.

Responsibilities
  • Oversee customer service operations teams.
  • Develop and implement process improvements to enhance customer experience.
  • Collaborate with internal teams to ensure seamless execution of projects and initiatives.
  • Analyze and resolve complex customer complaints and issues.
  • Ensure compliance with quality assurance program and adherence to global standards.
  • Maintain accurate records and reporting on customer interactions and activities.


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