![Equinix, Inc.](https://media.trabajo.org/img/noimg.jpg)
Customer Service Operations Director
8 hours ago
About Us
Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Our customers rely on us to provide secure, reliable, and high-performance connectivity solutions that enable them to scale their businesses. As a Customer Service Operations Director, you will play a critical role in ensuring our customers receive exceptional service and support.Responsibilities
- Oversee customer service operations teams.
- Develop and implement process improvements to enhance customer experience.
- Collaborate with internal teams to ensure seamless execution of projects and initiatives.
- Analyze and resolve complex customer complaints and issues.
- Ensure compliance with quality assurance program and adherence to global standards.
- Maintain accurate records and reporting on customer interactions and activities.
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