Customer Centricity Director

3 hours ago


Stockholm, Stockholm, Sweden Sandvik Group Full time
Customer Centricity Director

Sandvik Mining and Rock Solutions, a business area within the Sandvik Group, supplies equipment, tools, parts, service, digital solutions, and sustainability-driving technologies for the mining and construction industries.

The company applies its expertise in rock drilling, rock cutting, loading and hauling, tunneling, and quarrying.

As the Customer Centricity Director, you will lead the development and implementation of customer-centric strategies, ensuring that our sales organization is supported and empowered to achieve excellence.

You will maintain and strengthen collaboration between departments and SMR divisions, streamlining reporting structures and enhancing decision-making processes.

Key responsibilities include fostering collaboration and synergy across various departments and divisions within SMR and working closely with the Business Area Management team to strengthen governance.

Our ideal candidate has a passion for driving customer-focused strategies and achieving business excellence, with extensive experience in sales leadership and managing global accounts.

Strong communication skills in English are essential, as you interface with diverse stakeholders.

Key benefits:

  • Meaningful impact on customer satisfaction and loyalty
  • Collaborative and dynamic work environment
  • Competitive compensation package


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