Retail Operations Director

13 hours ago


Stockholm, Stockholm, Sweden Performance Inc Full time

About Us

Established in 1986, Performance Inc. has been a driving force in the outdoor industry, fueled by a passion for innovation and excellence. Our mission is to empower an active lifestyle through high-quality, sustainable products that inspire adventure and self-discovery.

We are a dynamic organization that values teamwork, creativity, and growth. Our team is comprised of dedicated individuals who share our vision and strive for perfection in every aspect of our business.

About the Role

We are seeking a highly motivated and experienced Retail Operations Director to lead our retail strategy across EMEA. As the face of our retail leadership, you will work closely with the VP DTC to shape the future of our in-store experience, ensuring every customer leaves inspired and every store achieves its potential.

This is a unique opportunity to build on the strengths of a talented team, including a Retail Area Manager, a Retail Operations Manager, and a Sales Coach. You will craft strategies to optimize performance, elevate the brand, and drive innovation, all while fostering a culture of accountability, growth, and excellence.

Key Responsibilities

  • Lead with Passion: Guide, mentor, and inspire a high-performing retail team, promoting a culture of accountability, growth, and excellence.
  • Create Unforgettable Moments: Elevate in-store service to ensure every customer enjoys personalized, memorable experiences.
  • Drive Operational Success: Implement scalable, efficient models and ensure retail standards are flawlessly executed across the board.
  • Harness the Power of Data: Use insights and analytics to shape strategies that exceed targets, drive engagement, and maximize sales.
  • Keep a Sharp Focus on KPIs: Establish, monitor, and refine metrics to consistently deliver operational excellence.
  • Collaborate to Grow: Work cross-functionally to align with broader business objectives and support the company's strategic goals.
  • Ensure Consistency and Quality: Maintain visual merchandising, operational standards, and company policies to create a seamless experience across the store network.

What We're Looking For

We seek a leader who thrives in a dynamic, fast-paced environment. To succeed, you will need:

  • A proven track record in multi-store retail management, with expertise in driving sales, optimizing operations, and delivering results.
  • A knack for building and motivating high-performing teams.
  • Analytical skills with a data-driven approach to decision-making.
  • Strong communication and collaboration skills to influence and inspire at all levels.
  • Proficiency in Microsoft Office and retail software systems.
  • Fluency in English.

What We Offer

We provide a stimulating work environment that promotes creativity, innovation, and teamwork. Our values of Passion, Togetherhood, Winning Spirit, and Responsibility guide everything we do. You will have the opportunity to work with a great team that shares your passion for sports and outdoor life. With us, you'll enjoy great development opportunities in a global community of recognized brands.

Perks Include:

  • Access to HQ workout classes, yoga, and a sports hour every Friday.
  • Mountain house and apartment in Åre available for team events.
  • Health care allowance and Skandia Health Insurance.
  • Employee discount on all Amers Sports brands.


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