Loyalty Program Strategist

12 hours ago


Stockholm, Stockholm, Sweden H & M Hennes & Mauritz Gruppe Full time

& Other Stories is looking for a Loyalty Program Strategist to lead the development and execution of our loyalty program. This role will require strategic thinking, collaboration, and innovation to drive customer engagement and loyalty.

Responsibilities:
  • Develop and implement loyalty program strategies that align with business goals and customer needs
  • Collaborate with cross-functional teams to deliver seamless customer experiences across multiple touchpoints
  • Conduct market research to stay ahead of industry trends and competitor activity
  • Work closely with tech teams to implement new features and ensure effective execution
  • Communicate effectively with all levels of the organization to engage customers and internal stakeholders
Requirements:

To succeed in this role, you will need:

  • A solid background in managing loyalty programs or CRM initiatives in consumer-facing industries
  • Natural ability to manage project initiatives with multiple stakeholders
  • Self-starting skills, taking ownership of projects and driving new ideas forward
  • Sharp analytical skills, capable of interpreting data and transforming it into actionable insights
  • Experience from working with loyalty platforms, CRM software, and other tech solutions
About Us:

& Other Stories offers fashion-loving women a wide range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look. We inspire women to create their own personal style and expression.

This role offers the opportunity to work with talented individuals across various functions, make meaningful decisions, and see your efforts directly impact the business. You will also enjoy a range of benefits, including:

  • 30 days holiday
  • Collective agreement which includes pension and life insurance
  • Wellness benefit 3000kr/year
  • Community with activities


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