
Loyalty Program Manager
9 hours ago
& Other Stories is a fashion brand that inspires women to create their own personal style and expression. Our goal is to offer a wide range of high-quality products that cater to different tastes and preferences.
We are looking for a Loyalty Lead to join our team and play a pivotal role in shaping the future of our loyalty program. As Loyalty Lead, you will have the opportunity to lead and evolve our loyalty program, collaborate across functions, and drive growth and profitability through customer engagement.
Responsibilities:
- Develop the strategy and concept of our loyalty program to align with business goals and meet customer needs.
- Lead the execution and rollout of the loyalty program across multiple functions, ensuring seamless delivery and integration.
- Ensure a consistent, inspiring, and frictionless experience for our customers at every touchpoint.
- Collaborate with our tech teams to implement and test new features, ensuring the program's tech solution is effective and aligned with business needs.
- Communicate initiatives to engage both customers and internal stakeholders.
- Build strong relationships with stores, driving engagement and supporting training initiatives.
- Collaborate with external partners to introduce new customer value propositions.
- Analyze customer satisfaction, business performance, and competitor trends, and suggest improvements to keep the program fresh and competitive.
To be successful in this role, you should have:
- A solid background in managing loyalty programs or CRM initiatives in consumer-facing industries.
- Natural ability to manage project initiatives with multiple stakeholders, ensuring timely delivery and seamless collaboration.
- Self-starting skills, taking ownership of projects and driving new ideas forward with enthusiasm and dedication.
- Strong analytical skills, capable of interpreting data and transforming it into actionable insights.
- Experience working with loyalty platforms, CRM software, and other tech solutions.
- Excellent communication skills, with the ability to clearly communicate ideas to different audiences.
- Understanding of business growth and customer satisfaction, making decisions based on customer experience and business impact.
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