Loyalty Program Manager

4 hours ago


Stockholm, Stockholm, Sweden & Other Stories Full time

& Other Stories offers fashion-loving women a wide range of shoes, bags, accessories, beauty, and ready-to-wear – all equally important for the whole look. We inspire women to create their own personal style and expression.

We are seeking a skilled Loyalty Program Manager to lead and evolve our loyalty program, collaborate across functions, and drive growth and profitability through customer engagement.

  • The successful candidate will have a solid background in managing loyalty programs or CRM initiatives in consumer-facing industries.
  • This role requires excellent analytical skills, enabling the interpretation of data and transformation into actionable insights that improve the customer experience and business performance.
  • You will work closely with tech teams to implement and test new features, ensuring the program's tech solution is effective and aligned with business needs.
About the Role
  • This is a full-time permanent contract based at our Head Office in Kungsholmen, Stockholm.
  • The position involves leading cross-functional teams to implement and optimize loyalty programs, as well as analyzing customer data and feedback to inform program development and improvement.
Benefits
  • 30 days holiday
  • We offer a collective agreement which includes pension and life insurance
  • H&M Incentive Program
  • Wellness benefit 3000kr/year
  • Benify Benefits Portal
  • Community with activities


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