Danish Customer Relationship Specialist

8 hours ago


Stockholm, Stockholm, Sweden Qred AB Full time

We are seeking a highly skilled Customer Success Associate to join our team at Qred AB. As a fintech scale-up bank, we're growing rapidly and need professionals who can adapt quickly and provide exceptional customer service.

Your primary responsibilities will include managing customer inquiries, taking ownership of issue resolution, and collaborating with colleagues to drive improvements. You'll have the opportunity to work closely with our Underwriting and Collections teams, gaining valuable insights into our business operations.

We prioritize diversity and inclusion, creating a workplace where everyone can grow and contribute. If you're passionate about delivering outstanding customer experiences and eager to learn, we invite you to apply for this role.

Responsibilities:

  • Manage customer inquiries via phone, chat, and email

  • Take ownership of issue resolution and customer interactions

  • Evaluate company suitability for our financial services

  • Communicate with customers regarding late invoices and propose solutions

  • Collaborate with colleagues to enhance processes and improve customer satisfaction

Requirements:

  • Proven experience in customer-facing roles, especially with phone and email interaction

  • Excellent proficiency in both Danish and English languages

  • Prior experience in fintech or fast-paced companies is beneficial

Key Skills:

  • Knowledge of financial services and products

  • Able to deliver exceptional customer satisfaction

  • Strong sense of accountability and attention to detail

  • Curious and willing to improve processes

  • Eager to learn and develop professionally

  • Effective team player with strong collaboration skills



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