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Inside Sales Coordinator
5 days ago
Part-time Inside Sales Coordinator at Katam Technologies
About the Role:We are seeking an experienced Inside Sales Coordinator to manage our constant flow of inbound customer leads.
Key Responsibilities:- Daily customer lead management, identifying customer needs through initial email or chat conversations, and transferring high potential prospects to the B2B sales team.
- Managing incoming customer support questions (first line support), coordinating second line support staff, and monitoring and following up on each individual customer case.
- Managing our semi-automated online sales pipelines, monitoring and following up on customers' onboarding journeys for Katam's smartphone app and web portal.
- Tracking all sales inquiries and business transactions of the company.
- Monitoring user behavior using Google Analytics and generating weekly reports.
- Managing the company's homepage and social media accounts, developing engaging content for various platforms.
- Monitoring and analyzing digital metrics to measure the success of campaigns and making data-driven decisions.
- Previous inside sales or customer service experience.
- Strong organizational, problem-solving, customer service, communication, and multitasking skills.
- Interest in communicating with individual customers to understand their needs for further guidance within Katam's sales channels.
- Experience with analytics and online advertising is desirable.
- Experience with HubSpot (or similar CRM system) and Google Analytics is desirable.
- Experience working in an IT/tech startup environment is desirable.
- Experience in marketing communication is desirable.
- Strong verbal and written skills in English. Familiarity with Swedish, Spanish, and/or Portuguese is beneficial.
- Technical knowledge and interest to understand our offering. Curiosity to learn about forest management and advanced IT technologies is essential.
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