Sales Operations Lead

16 hours ago


Bodens Kommun, Sweden Stegra Boden AB Full time
About Stegra Boden AB

Stegra Boden AB, formerly known as H2 Green Steel, is on a mission to revolutionize the global steel industry by producing green steel. Our end goal is to bring down CO2 emissions to zero. We achieve this by using green hydrogen and fossil-free electricity instead of coal, with water and heat being our primary emissions.

We are currently in the construction phase of our fully integrated, digitalized, and sustainable plant in northern Sweden, with an ambition to produce 5 million tonnes of green steel annually by 2030. However, this is just the beginning – our expertise in green hydrogen will enable us to decarbonize other industries beyond steel.

We are seeking talented and innovative individuals to join our rapidly growing team. As part of our organization, you will have the opportunity to learn every day, implement the latest technology, and put your ideas into practice. Together, we aim to create a culture where everyone can thrive and feel a sense of belonging.

Job Description: Sales Operation Super User

In this role, you will be responsible for managing the team responsible for order handling and related sales operations in the order-to-cash process covering HBI and steel sales. This involves ensuring that the team has the necessary support to handle customer interactions in a professional, timely, and accurate manner, while maintaining high levels of customer satisfaction and operational efficiency.

Your key responsibilities will include:
- Streamlining the order-to-cash process to automate routine tasks and handle complex queries that add value.
- Overseeing the team processing customer orders through various channels, providing support as needed.
- Ensuring order accuracy and maintaining standards for product details, pricing, and shipping information.
- Resolving order discrepancies, addressing customer inquiries, and providing updates throughout the process.
- Collaborating with sales, production, and logistics teams to ensure timely and efficient order fulfillment.
- Maintaining accurate customer records, including orders and special requirements.
- Coordinating with internal functions to communicate order progress and manage disruptions.
- Handling concessions and complaints promptly, collaborating with other departments as necessary.
- Supporting KPI development and inventory monitoring for improved product availability.
- Identifying process improvements to enhance customer satisfaction and proposing solutions.
- Staying updated on product knowledge, pricing, and company policies to address customer inquiries effectively.

Qualifications and Skills

To succeed in this role, you will need:
- A degree in Business, Science, or a related field.
- Previous experience in a customer service-related field is preferred.
- Familiarity with industry-specific processes, products, software, or tools related to order processing and customer service is a plus.
- Knowledge of inventory management and logistics processes is a plus.
- Proficient computer skills, including experience with order management systems, CRM software, and Microsoft Office Suite.
- Excellent communication skills, both written and verbal, with the ability to interact with customers, colleagues, and suppliers.
- Strong organizational and time management skills, with the ability to multitask and prioritize workload to meet deadlines.
- Good attention to detail and high levels of accuracy in processing customer orders and maintaining records.

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