Customer Service Process Owner

16 hours ago


Bodens Kommun, Sweden Stegra Boden AB Full time
Sales Operation Super User Role Overview

We are seeking a highly skilled Sales Operation Super User to join our team at Stegra Boden AB. As a Sales Operation Super User, you will be responsible for managing the order-to-cash process, ensuring that our customers receive the best possible service and that our operations run smoothly. Your expertise in customer service and sales operations will help us drive growth and innovation, while also contributing to our mission to reduce carbon emissions.

This is a unique opportunity to join a dynamic and fast-paced environment where you can grow professionally and personally. You will work closely with our cross-functional teams to deliver exceptional results and exceed customer expectations.

Key Responsibilities:
- Manage the team responsible for order handling and related sales operations.
- Ensure order accuracy and maintain standards for product details, pricing, and shipping information.
- Collaborate with sales, production, and logistics teams to ensure timely and efficient order fulfillment.
- Maintain accurate customer records, including orders and special requirements.

Requirements:
- Degree in Business, Science, or a related field.
- Previous experience in a customer service-related field is preferred.
- Familiarity with industry-specific processes, products, software, or tools related to order processing and customer service is a plus.
- Strong organizational and time management skills, with the ability to multitask and prioritize workload to meet deadlines.

Why Choose Stegra Boden AB?

We offer a competitive compensation package, opportunities for career growth and development, and a collaborative work environment that values diversity, equity, and inclusion. Our company culture prioritizes employee well-being, work-life balance, and community involvement. We strive to create a workplace that is inclusive, respectful, and supportive of all employees. Join our team and become part of our mission to decarbonize industries and create a better future for our planet.

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