Enterprise Customer Success Lead

5 days ago


Stockholm, Stockholm, Sweden Bannerflow Full time

About Us

Bannerflow is a high-growth company and one of Europe's most exciting SaaS companies. We build a Creative Management Platform that allows enterprise brands to create, publish, analyze, and optimize advertising in-house, at scale.

Our creative management platform serves more than 6 billion ads each month, viewed on 500 million unique devices all over the world.

The Role

We are seeking a dynamic and proactive Enterprise Customer Success Lead to join our team. In this role, you will manage a portfolio of approximately 25 enterprise customers within a specific market, ensuring successful onboarding, product adoption, and overall satisfaction with the Bannerflow marketing cloud platform.

Your mission will include driving customer retention and revenue growth through strategic customer projects, quarterly business reviews, and maintaining high satisfaction levels.

Key Responsibilities

  1. Facilitate a smooth onboarding experience for new customers.
  2. Drive increased usage and engagement with the Bannerflow platform.
  3. Lead key customer projects, collaborating with stakeholders to deliver success.
  4. Conduct regular reviews to assess and enhance customer satisfaction.
  5. Maintain and improve satisfaction levels across your customer portfolio.
  6. Achieve revenue growth through retention and upsell initiatives.

Requirements

  • 4+ years of experience in Customer Success management roles, with experience in or exposure to the SaaS industry being a strong plus.
  • Proven ability to manage and complete customer projects effectively.
  • Strong skills in building and maintaining relationships with customers.
  • Excellent verbal and written communication skills in English. Any additional language is a bonus.
  • Ability to analyze and report on customer data to drive insights.
  • Proficient in upselling and negotiating with customers.
  • Demonstrates initiative to drive customer success.
  • Prioritizes and meets the needs of customers.
  • Effective in quickly resolving issues.
  • Flexible and responsive to changing customer and business needs.
  • Strong understanding of business principles to drive growth.
  • Humble, grounded, and collaborative attitude.


  • Stockholm, Stockholm, Sweden Tacton Systems AB Full time

    About the JobWe are seeking a seasoned Customer Success Manager to lead our efforts in delivering exceptional results for our global enterprise clients. As a critical member of our team, you will be responsible for managing customer relationships, identifying new opportunities, and driving business value through our CPQ solutions.This is an exciting...


  • Stockholm, Stockholm, Sweden Tacton Systems AB Full time

    Are you a strategic thinker, passionate about customer success, and fluent in German? Then this is for youAt Tacton, we don't just deliver software—we build long-term partnerships that drive business transformation. As a Senior Customer Success Manager, you'll play a pivotal role in ensuring our enterprise customers maximize the value of their investment...


  • Stockholm, Stockholm, Sweden In-Grid AB Full time

    About IngridWe are shaping the future of global e-commerce delivery experiences.Ingrid is a cutting-edge B2B SaaS company revolutionizing the way businesses approach delivery experiences. Our mission is to solve some of the biggest challenges in e-commerce and redefine the delivery experience for retailers and shoppers worldwide. We connect retailers,...


  • Stockholm, Stockholm, Sweden Mentimeter AB Full time

    As a Customer Success Advocate at Mentimeter AB, you will play a critical role in ensuring the satisfaction and retention of our Enterprise customers.In this role, you will be responsible for developing and executing strategies to drive revenue growth while providing exceptional customer service.About the Role:You will lead the expansion of our existing...


  • Stockholm, Stockholm, Sweden Impact Full time

    About the RoleWe're seeking a talented individual to join our team as a Customer Success Lead. In this role, you'll be responsible for leading with insight and delivering an exceptional customer experience. You'll build and grow your assigned portfolio of customers, attending events and representing our brand. You'll also provide strategic advice and...


  • Stockholm, Stockholm, Sweden MasterCard Full time

    We are looking for a Customer Success Lead who will be responsible for the successful delivery of our analytics solutions that drive value for our clients. As a member of the Client Service team, you will work closely with customers to understand their needs and develop tailored solutions that meet their business objectives.The successful candidate will have...


  • Stockholm, Stockholm, Sweden Bannerflow - Stockholm Full time

    Customer Success ManagerBannerflowAccount ManagerKommun: StockholmWhy join Bannerflow? Our mission is to accelerate creativity and collaboration for marketing teams, at scale and across channels. To deliver on this, we have defined five must-win battles that will guide us to success; People & Culture, Product-driven Revenue Growth, Successful International...


  • Stockholm, Stockholm, Sweden Bannerflow Full time

    Why join Bannerflow? Our mission is to accelerate creativity and collaboration for marketing teams, at scale and across channels. To deliver on this, we have defined five must-win battles that will guide us to success: People & Culture, Product-driven Revenue Growth, Successful International Expansion, Maintain & Grow our Commercial Journey, and Sustainable...


  • Stockholm, Stockholm, Sweden Bannerflow - Stockholm Full time

    Company OverviewBannerflow is a high-growth company and one of Europe's most exciting SaaS companies. We build a Creative Management Platform that allows enterprise brands to create, publish, analyze, and optimize advertising in-house, at scale.We seek a dynamic and proactive Candidate Name to join our team as a Customer Success Manager (CSM). In this role,...


  • Stockholm, Stockholm, Sweden Epidemic Sound AB Full time

    Join our global force of 500+ innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Oslo, and Seoul. We're an industry leader with a startup mentality. We take what we do seriously, but we don't take ourselves too seriously. Creating and collaborating to...


  • Stockholm, Stockholm, Sweden Epidemic Sound AB Full time

    Join our global force of 500+ innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Oslo, and Seoul. We're an industry leader with a startup mentality. We take what we do seriously, but we don't take ourselves too seriously. Creating and collaborating to...


  • Stockholm, Stockholm, Sweden In-Grid AB Full time

    About IngridJoin us in shaping the future of global e-commerce delivery experiences.Ingrid is a cutting-edge B2B SaaS company revolutionizing the way businesses approach delivery experiences. At Ingrid, we're on a mission to solve some of the biggest challenges in e-commerce and redefine the delivery experience for retailers and shoppers worldwide. As a...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    Social network you want to login/join with:Associate Customer Success Manager, StockholmClient:Epidemic SoundLocation:Stockholm, SwedenJob Category:OtherEU work permit required:YesJob Reference:d7e25d44be0bJob Views:4Posted:24.03.2025Expiry Date:08.05.2025Job Description:Join our global force of 500+ innovators, blending the latest in tech with the greatest...


  • Stockholm, Stockholm, Sweden Epidemic Sound AB - Stockholm Full time

    Associate Customer Success ManagerEpidemic Sound ABAccount managerKommun: StockholmJoin our global force of 500+ innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Oslo, and Seoul. We're an industry leader with a startup mentality. We take what we do...


  • Stockholm, Stockholm, Sweden Funnel Full time

    Fostering Long-Term Customer PartnershipsAs a Customer Success Professional at Funnel, you will cultivate strong relationships with key customer stakeholders and drive revenue growth. This is a performance-based role that requires a hunting mindset, constantly seeking out and capitalizing on growth opportunities.About the Role:Collaborate closely with...


  • Stockholm, Stockholm, Sweden Teamtailor AB Full time

    Let's build the future togetherTeamtailor is a leading Employer Branding and Applicant Tracking Software (ATS) SaaS platform, used by over 10,000 companies and 200,000 users worldwide.Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a tangible impact on the...


  • Stockholm, Stockholm, Sweden Lifesum Full time

    Your Key ResponsibilitiesDevelop and maintain strong client and partner relationships, ensuring high-quality service and long-term growth.Proactively manage customer needs and resolve challenges, delivering outstanding service and account management.Take ownership of projects, driving business initiatives from start to finish.Identify and act on new business...


  • Stockholm, Stockholm, Sweden Icebreaker Full time

    MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...


  • Stockholm, Stockholm, Sweden Mentimeter AB Full time

    Mentimeter AB is an innovative technology company that aims to revolutionize the way people interact with each other during meetings and presentations. As a Customer Onboarding Manager, you will play a crucial role in ensuring that our Enterprise customers receive a world-class onboarding experience, setting them up for long-term success and retention.The...


  • Stockholm, Stockholm, Sweden Deel Full time

    Who We Are Is What We Do.Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for...