Customer Marketing Manager

2 weeks ago

Stockholm, Sweden Quinyx Full time

Do you want to help us unleash the secret to how happy employees create a happy business? We are an innovative, agile, and continuously growing modern tech company on a path to improving the work lives of millions around the world.

We develop workforce management solutions - software that makes scheduling and time reporting smoother and more flexible for almost a million users worldwide

We value passion, quality, innovation, trust, and collaboration. You’ll be given the opportunity to make an impact and directly contribute to our success, bring new ideas, and have full ownership of your area.

Are you curious and ready to take the first steps on an awesome journey and make magic happen with us? As a member of Quinyx, you will be part of an inclusive and diverse workplace where everyone is allowed to be themselves and thrive.

We have a hybrid working setup and therefore you will be required to attend our Stockholm office a minimum of twice per week.

About the role

Customers are our VIPs at Quinyx, which makes the role of Customer Marketing Manager a key leadership role within the marketing team. In this pivotal role, you will work with stakeholders across the entire organization and focus on cultivating a strong, active community that drives brand loyalty, customer retention, and advocacy.

You will design and implement programs to engage customers, create referral and advocacy programs, develop content and events that resonate with the community and ensure that our customers and their successes are front and center of our voice. Your goal is to create a loyal customer base that actively advocates for Quinyx.

This position requires a creative marketer with a passion for customer engagement and a proven track record in building customer communities & advocacy.

What you’ll be doing
  1. Design and build an engaging community for our audience; recruit community members and customer advocates through various channels and support its rollout across all regions.
  2. Experiment with engagement strategies, including events, webinars, workshops, CABs, and awards programs.
  3. Create, manage, and maintain our customer advocacy program.
  4. Develop a customer referral program to support sales and marketing.
  5. Run our annual global in-person and digital conference.
  6. Identify key advocates to create case studies, manage customer success stories, and enable speaking opportunities to support our business objectives.
  7. Streamline and manage customer communications.
What you’ll bring to the team
  1. 5+ years of Customer Marketing or Lifecycle Marketing experience.
  2. Proven experience in building customer communities.
  3. Strong marketing communication skills and passion for customer service.
  4. Ability to proactively identify opportunities and deliver results.
  5. Experience in creating and managing customer marketing programs.
  6. Demonstrated success in customer engagement and community building.
  7. Proficiency in content creation.
  8. Excellent problem-solving and decision-making skills.
  9. Exceptional planning, communications and interpersonal skills.
  10. Ability to meet deadlines.
What is it for you?

We promote and encourage a healthy lifestyle with flexible work hours and the latest tools, enhanced vacation allowance, gym membership contribution, and last but not least, you will have the chance to participate in our well-known yearly ugly Xmas sweater competition

Life at Quinyx

We are an innovative, agile and continuously growing modern tech company. We value passion, creativity, quality and simplicity. You’ll be given the opportunity to make an impact and directly contribute to our success, bring new ideas and have full ownership of your area.

Our global team, of 30 nationalities, have fun together whether it is during a typical Swedish Fika, workshop, going for a run with a colleague or spending time together during our regular after-work socials. We have built a family atmosphere here at Quinyx and are committed to sharing knowledge and supporting one another

Want to join the family?

At Quinyx, we provide equal employment opportunities and we strive to have an inclusive and diverse value-driven culture. All applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability or Veteran status.

Happy Workforce, Happy Business

All candidates are subject to background checks.

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