Customer Service Specialist

Found in: beBee S SE - 4 weeks ago

Stockholm, Sweden GANT Global HQ Full time
Do you believe we should never stop learning? GANT, the future of American Sportswear, strives to be an Employer of Choice in 70+ global markets. If you want to challenge convention and make clothes for the courageous, curious and creative, then join us on this journey

 

About the team

GANT is now looking for two Customer Service Specialists to join our Global Customer Service team. If you are passionate about retail, sales, and customer service this is a great opportunity to join the team and provide our customers with world class support.

About the role

Customer service is the provision of service to customers before, during, and after a purchase. As the Customer Service specialist, you are responsible for the first personal contact and GANTâs face towards the consumer. In your daily tasks, you are responsible for customer queries, proactive information, delivery information, and claims in both English and Swedish.

Responsibilities

  • Responsible for day-to-day customer support in our UK and Nordics market
  • Being available for stores in need of support
  • Support customers with logistic information and act proactively to ensure quality customer service
  • Use associated information systems to support customers
  • Use data from IT systems to evaluate and to plan improvements and support customers
  • Initiate enhancing Customer Service operations
  • Main responsible for CES score and development over time
  • Follow up set KPIâs
  • Ordering of spare parts and ship to customers
  • Project lead smaller projects

 

Your skills

  • Passionate about providing great customer experience
  • Excellent organization skills
  • Strong communication skills including the ability to work in a team environment; solid written and verbal communicator
  • Ability to meet deadlines, prioritize workload, adapt to change and maintain composure under pressure
  • Strong understanding of computer systems
  • Fluency in English and Swedish, both written and spoken
  • Computer skills


Bonus points

  • Textile courses are a plus
  • Working knowledge of Salesforce
  • Additional language skills, such as German, Spanish and/or Portuguese 


Apply with your CV in English by 2024/03/26. Our team reviews applications on a rolling basis, so seize the opportunity to join us by submitting your application today Please note that the position may be filled before the set end date.

GANT is one of the inspiring brands driven by passionate people of the MF Brands Group, alongside with Lacoste, Aigle, The Kooples and Tecnifibre. Please visit the group website for more information.

  • Customer Experience Specialist

    2 weeks ago

    Stockholm, Sweden SAVR Full time

    Join our dynamic team as a Customer Experience Specialist , where your passion for service, keen interest in finance, and love for customer interaction will shine! In this pivotal role, you're not just a part of the team; you're at the heart of ensuring our customers receive exceptional support and service. As a key player in our fast-paced...

  • Customer Support Specialist

    Found in: beBee S SE - 4 weeks ago

    Stockholm, Sweden Tibber Full time

    We are Tibber, the energy company that wants you to use less energy. Whaaat? That’s right. We’ll get back to that. Yes, we are by definition an energy company, but we’re more techy than most. How and why you might ask? Well, a third of our employees are actually working on developing products and solutions that can help you use energy in a...

  • 🤝 Customer Experience Specialist

    3 weeks ago

    Stockholm, Sweden SAVR AB Full time

    Join our dynamic team as a Customer Experience Specialist , where your passion for service, keen interest in finance, and love for customer interaction will shine! In this pivotal role, you're not just a part of the team; you're at the heart of ensuring our customers receive exceptional support and service. As a key player in our fast-paced...

  • Senior Associate Service Management Specialist

    Found in: Talent SE C2 - 5 days ago

    Stockholm, Sweden SITA Full time

    Overview : As an Associate Service Management Specialist your goal will be to advise and guide customers on standard Service Management activities leading to client success throughout the customer relationship lifecycle. A key aspect of the role would be to form a relationship of trust with customers anticipate needs and act with agility and...

  • Customer Success Specialist

    16 hours ago

    Stockholm, Sweden Northmill Full time

    Northmill Bank är ett svenskt fintech-bolag som är dedikerad till att revolutionera sättet vi hanterar och skyddar vår ekonomi. Vi skapar en annorlunda bankupplevelse, digital yet personal . Northmill Bank grundades år 2006 och har vuxit till över 170 anställda i 4 länder, 2 500 handlare och 600 000 användare. Vi använder den senaste tekniken...

  • Customer Onboarding Specialist

    3 weeks ago

    Stockholm, Sweden Cosafe Technology AB Full time

    Vill Du vara med när vi som techbolag omformar säkerhetsbranschen och skapar den nya tidens digitala lösning för kritisk kommunikation? Ett spännande arbete där du får etablera kontakter med ledande befattningshavare inom säkerhet i Sverige och Europa. Efterfrågan på Cosafe är mycket stor och vi söker nu fler fantastiska medarbetare till vårt...

  • Client Service Partner

    Found in: Talent SE C2 - 3 weeks ago

    Stockholm, Sweden Corporation Service Company Full time

    Title: Client Service Partner Location: Stockholm Working Hours: Monday to Friday - 9am - 6pm  Hybrid  As a Customer Service Partner, you will be responsible for providing clients with business-to-business support, taking and fulfilling orders, as well as managing a portfolio of digital assets. Additionally, you will be working with the...

  • Customer Service Agent

    3 weeks ago

    Stockholm, Sweden Insurello AB Full time

    Hundratusentals människor skadas varje år, men väldigt få gör anspråk på- och får sina personliga försäkringsersättningar eftersom det är komplicerat att gå igenom en försäkringsprocess då det kräver tid, kunskap och tålamod. Vi på Insurello har utvecklat den första digitala lösningen som hjälper människor att få ut rätt ersättning...

  • Customer Service Agent

    3 weeks ago

    Stockholm, Sweden Insurello Full time

    Hundratusentals mnniskor skadas varje r men vldigt f gr ansprk p och fr sina personliga frskringsersttningar eftersom det r komplicerat att g igenom en frskringsprocess d det krver tid kunskap och tlamod. Vi p Insurello har utvecklat den frsta digitala lsningen som hjlper mnniskor att f ut rtt ersttning frn sina olycksfallsfrskringar och gra det mjligt fr...

  • Customer Service Agent

    3 weeks ago

    Stockholm, Sweden Insurello Full time

    Hundratusentals människor skadas varje år, men väldigt få gör anspråk på- och får sina personliga försäkringsersättningar eftersom det är komplicerat att gå igenom en försäkringsprocess då det kräver tid, kunskap och tålamod. Vi på Insurello har utvecklat den första digitala lösningen som hjälper människor att få ut rätt ersättning...

  • Konsultuppdrag | Customer Insight specialist

    15 hours ago

    Stockholm, Sweden Senterprise Full time

    Our Client need a Customer Insight specialist asap. Preferably a freelance with a capacity of at least 50%, but could be 100%. The role is entirely new. They need to set up everything from scratch. Skills include Google Suite, Salesforce, Pardot, Power Bi etc. The more skills, the better :) Start: Asap Place: Stockholm. All consultants must be 100%...

  • Customer Service Specialist till Bausch amp Lomb

    3 weeks ago

    Stockholm, Sweden Asta Agency Full time

    Om fretaget Bausch & Lomb Nordic ABr ett nordiskt lkemedels och medicinteknikbolagvars uppdrag r att frbttra mnniskors liv med sina lkemedelsprodukter. Med deras ledande varumrke levererar de p sina taganden gentemot patienter vrdgivareoch samhllet. Bausch & Lomb i Nordenharunder ren vuxit och utvecklats samt ppnat upp fr spnnande nya affrsomrden i Norden....

  • Customer Service Agent

    Found in: beBee S SE - 4 weeks ago

    Stockholm, Sweden Anyfin Full time

    Who We AreSince our start in 2017 we have provided smart tools that help put financial power back in the hands of the people – where we believe it belongs. Everything we do is based on one vision: to improve the financial health of our users.So far, we’ve helped Swedes, Finns, Norwegians and Germans save millions by refinancing unnecessary and expensive...

  • French Customer Service Agent to GANT

    3 weeks ago

    Stockholm, Sweden A-hub Full time

    ABOUT THE COMPANY GANT is the future of American Sportswear and has been a pioneer of preppy style since 1949. Founded by the Gantmacher family in the college town of New Haven Connecticut GANT revolutionized the way the world dresses by creating American Sportswear icons. Today we continue to challenge convention and make clothes for the courageous the...

  • Customer Support Specialist Europe Interim

    3 weeks ago

    Stockholm, Sweden Waitwhile Full time

    The opportunity Waitwhile works toeliminate the 1 trillion hours that people spend waiting in lines every year. Our platform is trusted by over 10000 companies worldwide and has helped more than250 million people enjoy a radically better waiting experience at places like IKEA LouisVuitton Costco Tribeca Film Festival and more. We are looking for a ...

  • Customer Service Advisor

    3 weeks ago

    Stockholm, Sweden Alf Full time

    Välkommen till Alf! Hej! Vi är Alf – ett nystartat techbolag inom Länsförsäkringar. Med en kundbas på över 1,8 miljoner hushåll är Länsförsäkringar en av de största finansiella aktörerna i Sverige. Med Alf vill vi skapa ett tryggare och mer hållbart sätt att leva och bo. Det gör vi genom att kombinera den senaste tekniken inom IoT med 220...

  • Specialist Solution Architect, Nordics, EMEA Migration

    3 weeks ago

    Stockholm, Sweden AWS EMEA SARL (Sweden Branch) Full time

    DESCRIPTION As a Migration & Modernization Specialist Solutions Architect at AWS, you’ll build technical relationships with customers of all sizes and develop solutions to accelerate their cloud migration journey. You will operate as their trusted advisor, ensuring they get the most out of the cloud at every stage of their journey. You will engage with...

  • Manager Customer Service Operations

    3 weeks ago

    Stockholm, Sweden Benify AB Full time

    Benify är ett svenskt HR-techbolag som hjälper företag globalt att bli bättre arbetsgivare genom att attrahera, belöna och stärka relationen med sina anställda. Med över 500 Benifyers i 6 olika länder, driver vi framgång med vår marknadsledande förmånsplattform för över 1600 kunder och 2M användare runt om i världen🌍Vi främjar en...

  • Senior Specialist Solutions Architect, EMEA Security

    3 weeks ago

    Stockholm, Sweden AWS EMEA SARL (Sweden Branch) - G54 Full time

    DESCRIPTION As a Security and Compliance Solutions Architect at AWS, you’ll build technical relationships with customers of all sizes and operate as their trusted advisor, ensuring they get the most out of the cloud at every stage of their journey. You’ll manage the overall technical security relationship between AWS and our customers, making...

  • Senior Specialist Solutions Architect, EMEA Security

    Found in: Talent SE C2 - 3 weeks ago

    Stockholm, Sweden AWS EMEA SARL (Sweden Branch) - G54 Full time

    As a Security and Compliance Solutions Architect at AWS, you’ll build technical relationships with customers of all sizes and operate as their trusted advisor, ensuring they get the most out of the cloud at every stage of their journey. You’ll manage the overall technical security relationship between AWS and our customers, making recommendations on...