Manager Customer Service Operations
4 weeks ago
Benify är ett svenskt HR-techbolag som hjälper företag globalt att bli bättre arbetsgivare genom att attrahera, belöna och stärka relationen med sina anställda. Med över 500 Benifyers i 6 olika länder, driver vi framgång med vår marknadsledande förmånsplattform för över 1600 kunder och 2M användare runt om i världen🌍Vi främjar en hållbar företagskultur där medarbetarna känner sig engagerade och inkluderade "Because people matter" 💙 Om rollen: I rollen som Manager Customer Service Operations kommer du leda och coacha Benifys Customer Service Operations team bestående av 12-14 personer. Du kommer ha fullt personalansvar för dessa medarbetare och ansvara för personalplanering, utveckling av team och individer, rekrytering, prestation och samarbeta med andra team på Benify. Teamet har hög närvaro på vårt kontor vid Hötorget i Stockholm och därför söker vi en person som vill och kan spendera sin arbetstid på kontoret heltid. Rollen innebär även:
- Målsättning och måluppföljning av korta och långsiktiga mål.
- Med fokus på kvalitet, effektivitet och skalbarhet arbeta med datadriven analys och digitalisering.
- Utveckla och motivera medarbetarna i teamet.
- Samarbeta med andra team och stakeholders inom Benify.
- Säkerställa att resursplanering och prestation är i linje med mål och förväntningar.
- Vara en role model och leda med hjälp av Benifys core values och ledarskaps-DNA.
- Stötta teamet vid komplexa ärenden.
- Kollektivavtal 📝
- Generöst friskvårdsbidrag 🏃♂️
- 30 semesterdagar 🌞
- ITP1 Pension och Lifeplan - en ledande finansiell rådgivningstjänst som erbjuder personlig rådgivning för att maximera dina pensionsbesparingar📈
- Garanterad work-life balance med en hybrid arbetsmodell 👨👩👧👦
- Årlig konferens 🌍
- En hel del sociala event och aktiviteter på våra kontor ✌️
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