Manager Customer Service Operations

4 weeks ago


Stockholm, Sweden Benify AB Full time

Benify är ett svenskt HR-techbolag som hjälper företag globalt att bli bättre arbetsgivare genom att attrahera, belöna och stärka relationen med sina anställda. Med över 500 Benifyers i 6 olika länder, driver vi framgång med vår marknadsledande förmånsplattform för över 1600 kunder och 2M användare runt om i världen🌍Vi främjar en hållbar företagskultur där medarbetarna känner sig engagerade och inkluderade "Because people matter" 💙 Om rollen: I rollen som Manager Customer Service Operations kommer du leda och coacha Benifys Customer Service Operations team bestående av 12-14 personer. Du kommer ha fullt personalansvar för dessa medarbetare och ansvara för personalplanering, utveckling av team och individer, rekrytering, prestation och samarbeta med andra team på Benify. Teamet har hög närvaro på vårt kontor vid Hötorget i Stockholm och därför söker vi en person som vill och kan spendera sin arbetstid på kontoret heltid. Rollen innebär även:

  • Målsättning och måluppföljning av korta och långsiktiga mål.
  • Med fokus på kvalitet, effektivitet och skalbarhet arbeta med datadriven analys och digitalisering.
  • Utveckla och motivera medarbetarna i teamet.
  • Samarbeta med andra team och stakeholders inom Benify.
  • Säkerställa att resursplanering och prestation är i linje med mål och förväntningar.
  • Vara en role model och leda med hjälp av Benifys core values och ledarskaps-DNA.
  • Stötta teamet vid komplexa ärenden.
Du kommer att rapportera du till Head of Operations. Vem är du? Vi söker dig som är en ledare med hög empatisk förmåga samtidigt som du är tydlig i dina förväntningar och kravbild. Du är bra på att kommunicera, är resultatorienterad, är bra på att bygga förtroende och brinner för att utveckla dina medarbetare. För att lyckas i den här rollen ser vi att du antingen har jobbat i en ledarroll för ett kundservice-team med högt inflöde av ärenden där du kan ta med dig den erfarenheten till oss på Benify eller så kanske du redan jobbar på Benify och med den kunskapen vill växa in i en roll med ledarskap. Då majoriteten av kunderna teamet supporterar är i Sverige är flytande kunskap i svenska ett krav för den här rollen. Vad Benify erbjuder dig
  • Kollektivavtal 📝
  • Generöst friskvårdsbidrag 🏃‍♂️
  • 30 semesterdagar 🌞
  • ITP1 Pension och Lifeplan - en ledande finansiell rådgivningstjänst som erbjuder personlig rådgivning för att maximera dina pensionsbesparingar📈
  • Garanterad work-life balance med en hybrid arbetsmodell 👨‍👩‍👧‍👦
  • Årlig konferens 🌍
  • En hel del sociala event och aktiviteter på våra kontor ✌️
Praktisk information Start: Så snart vi hittar vår perfekta match Omfattning: Heltid 100%, tillsvidare. Placering: Stockholm. Vi ser fram emot din ansökan Vänligen meddela oss om du behöver några rimliga anpassningar för intervjuer genom att svara på mailet du får efter du har sökt jobbet.

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