Customer Operations Officer

2 weeks ago


Stockholm, Sweden Nordnet Full time

Nordnet startade för 25 år sedan, med syftet att demokratisera sparande och investeringar. Vi har nu vuxit till den ledande digitala plattformen för sparande och investeringar i Norden. Genom innovation, enkelhet och transparens utmanar vi traditionella strukturer och ger privata sparare tillgång till samma information, verktyg och service som professionella investerare .

Vi söker nu en kollega till rollen Customer Operations Officer på Nordnet Bank. Tjänsten är tillsvidare och passar perfekt för dig som har en hög ambitionsnivå, är strukturerad och effektiv samt har en analytisk förmåga.

Customer Operations och din roll:

Som Customer Operations Officer arbetar du med olika administrativa uppgifter som kräver noggrannhet och stor förståelse för regelverken som finansbranchen står under, samtidigt som tempot är högt. Du och dina kollegor roterar mellan alla ansvarsområden så att du bygger upp en bred kompetens och kan bidra där behovet är som störst.

Customer Operations ansvarar för kundlivscykeln, för samtliga nordiska kunder, som är en mycket viktigt kugge i Nordnets affär. Inom alla våra områden säkerställer vi att vi har rätt kunddata på våra kunder utifrån rådande regelverk, framför allt inom penningtvättslagen (AML) och skattelagstiftningen. Vi jobbar bland annat med följande områden:
  • Onboarding av nya kunder : kundkännedomskontroller (AML/KYC) och registrering av nya kunder där vi även identifierar högrisker och avvikelser
  • Hantering av existerande kunder : följer upp, kontrollerar och uppdaterar kunddata (så att vi uppfyller våra krav som finansiellt institut)
  • Offboarding : avsluta konton och hantering av exempelvis dödsbon, uppsägningar och konkursförfaranden

Vi strävar hela tiden efter att förbättra, effektivisera och automatisera våra processer vilket kräver hög system- och teknisk förståelse.

Din bakgrund
  • Du har en akademisk utbildning inom ekonomi/finans eller motsvarande
  • Du har tidigare erfarenhet av analytiska och administrativa uppgifter, helst inom bank och finans
  • Du är noggrann, strukturerad och produktiv
  • Utöver svenska och engelska är det meriterande med kunskaper i finska, norska eller danska

Som person är du strukturerad, har ett öga för detaljer och uppskattar betydelsen av god datakvalitet. Dessutom har du analytiska förmågor, är engagerad och hungrig att hela tiden utvecklas och bredda din kunskap. Du ska vilja vara en del av att bygga effektiva och skalbara processer och är positiv till förändringar.

Om du är en måldriven person som alltid vill överträffa ställda förväntningar, vill vi att du skickar in din ansökan så snart som möjligt.

Det här erbjuder vi dig

Hos oss får du möjligheten att jobba i en nordisk miljö med fokus på innovation, produktutveckling och teknik. Vi accelererar, förnyar oss själva och bygger den bästa plattformen för sparande och investeringar. Våra ambitioner är höga och du kommer vara med på en fartfylld och utmanade resa med ett härligt team av skarpa och engagerade kollegor. Här finns det stor utvecklingspotential och möjligheter att få vara med på resan mot att bli förstahandsvalet bland nordiska sparare.

Vi är 900 anställda i Stockholm, Oslo, Helsingfors och Köpenhamn.

Mer info om Nordnet finns på vår företagssajt och i vår ”brand movie” This is Nordnet , som beskriver vår identitet.

Besök oss också på: , , och

Ansökan

Skicka in din ansökan bestående av CV och personligt brev där du bland annat beskriver varför du vill jobba på Nordnet och vad som gör dig lämplig för denna roll . Sista ansökningsdag är söndag 5 maj.

Vid frågor, kontakta Louisiana Bazurto, louisiana.bazurto2@nordnet.se

Observera att vi endast accepterar ansökningar via vårt rekryteringssystem. Vi vill också göra dig uppmärksam på att Nordnet tar kreditupplysning och gör en bakgrundskontroll på kandidater som vi avser anställa.

Vi ser fram emot att höra av dig



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