Sales Operations Analyst

2 weeks ago

Stockholm, Sweden Sinch Full time

Sales Operations Analyst

Sinch, brings businesses and people closer with tools enabling personal engagement. As a leading global Communication Platform as a Service (CPaaS) provider, we offer messaging, voice, and video communication solutions to a diverse global customer base.

Our customer includes more than 600 Mobile Operators worldwide, 8 out of the top 10 largest US tech companies by market capitalization, major airlines, banks, retail, e-commerce, internet, ride-hailing, and parcel delivery companies, among others. Through our Super Network, we connect over 1000 Mobile Operators, offering a unique partnership. We are the world's largest wholesale buyer and a leading provider of SMS P2P Interconnect services to Mobile Operators. Alongside our extensive set of Cloud and Network products, we help Mobile Operators expand service offerings, monetize assets, and cultivate valuable customer relationships. Sinch is publicly listed on the NASDAQ Stockholm stock exchange.

Essence of the Role:

Requires a strong background in sales, a knack for numbers and a keen eye for the bigger picture and sales processes to ensure smooth operations. Alternatively, you might come from a finance background and aim to work closely with the business. In this role, you will be part of a small team collaborating with the Operator sales department worldwide. We're looking for someone with a "can do" attitude and a quick-learning ability. In return, you will experience a dynamic and supportive setting where you will gain new skills every day.

Responsibilities:
  • Manage processes and tools to enable visibility and analysis capabilities on revenue, costs, and traffic volume optimization.
  • Enable advanced analytics and insights to provide decision-support based on facts, primarily using Excel, Tableau (BI), Salesforce (CRM), and SAP by Design (ERP).
  • Regularly analyze and follow-up customer profitability on traffic destinations and routes, and in close collaboration with Sales and Product Management provide recommendations on optimal market pricing.
  • Create management reporting and financial forecasts illustrating results and trends in P2P (Person to Person) and A2P (Application to Person) traffic patterns.
  • Participate in and drive price adjustment and customer price notification projects in close cooperation with Account Managers.
  • Support the sales organization in the invoice review and approval process.
  • Represent the organization in company-wide initiatives surrounding sales supporting infrastructure and tools and drive ad hoc improvement projects.
  • Assist the sales organization in complying with and constantly improving our sales process, supporting documentation, and promote the processes' accurate usage.
This is You:

The successful candidate is a committed and pragmatic self-starter who thrives in a high-paced environment and possesses a "whatever it takes" attitude. You have a strong sense of accountability and perseverance to pursue any task until completion with the help of your excellent communication and interpersonal skills.

In order to be successful in this role, we believe you have:

  • 2-5 years of experience in sales, finance, sales operations, back office, or similar, preferably within Telecommunications (excluding hardware) or SaaS.
  • University degree in Business Administration, Finance, or similar, or equivalent professional experience.
  • Strong computer skills, with an eagerness to learn and utilize new systems. Proficient in Excel (basic pivot tables, formulas). Experience using Tableau or similar BI tools and Salesforce is an advantage.
  • .Fluency in English and accustomed to using English daily in your job. Proficiency in additional languages such as Swedish, Spanish, French, or Arabic.
  • Basic knowledge of sales performance metrics and KPIs, with a clear interest in learning.
  • Experience in an international company and role (an advantage).
Being you at Sinch:

We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.

We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, color, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

Are you ready? Join us on our journey

About the Recruitment Process:

To ensure the right fit, we believe in science-based and fair assessment methods. Our recruitment process involves a competence-based, structured interview process where we assess your skills, experience, and attributes relevant to the role and Sinch. Pre-employment testing is used to identify candidates most likely to thrive and be successful in the role. We acknowledge that both parties make a decision in this process and welcome any questions you may have at any stage.

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