Customer Service Agent

1 month ago


Stockholm, Sweden Insurello Full time

Hundratusentals mnniskor skadas varje r men vldigt f gr ansprk p och fr sina personliga frskringsersttningar eftersom det r komplicerat att g igenom en frskringsprocess d det krver tid kunskap och tlamod. Vi p Insurello har utvecklat den frsta digitala lsningen som hjlper mnniskor att f ut rtt ersttning frn sina olycksfallsfrskringar och gra det mjligt fr alla. P 7 r har vi redan hjlpt mer n 30 000 personer att f rttvisa ersttningar och antalet anvndare vxer fr varje timme.

Om rollen:

Bakom vr innovativa digitala lsning finns ett fantastiskt team med handlggare som ser till att alla kunder som kontaktar Insurello fr den bsta hjlpen och rden samt garanterar en fantastisk kundupplevelse. Inom Operationsteamet finns en Customer Service team som ansvarar fr daglig in och utgende kommunikation med vra kunder i olika kanaler.

Vi letar efter en Customer Service Agent som vet hur man ger utmrkt service och lskar att hjlpa mnniskor. En perfekt kandidat r en som behandlar sina medmnniskor med omtanke och tlamod och alltid proaktivt letar efter de bsta lsningarna p kundernas problem. Dina dagliga uppgifter kommer huvudsakligen inkludera inkommande och utgende samtal ver telefon samt svara p chatt och mejl om kundernas feedback och frgor om sina renden hos oss. Du kommer ven ha chans till att utvecklas och vara involverad och engegerad i andra projekt ocks s som att ha kontakt med marknadsteamet samt att f ta del av njda kunders omdmen.

Vem r du

Du har en gymnasieexamen.

Du talar flytande svenska och engelska.

Du har erfarenhet av kundservice via telefon chatt och mail.

Du bryr dig om personer och finner gldje i att hjlpa dem. Du frstr att vara hjlpsam omtnksam tlmodig och frstende r nyckeln till fantastisk upplevelse fr kunden.

Du kan se helheten i komplexa processer och frstr hur team och fretag arbetar hur personer och uppgifter relaterar till varandra. Utver det gillar du att vara proaktiv och anvnda denna frstelse fr att frbttra arbetet runt omkring dig.

Du uppskattar att samarbeta i team du drar dig inte att be om rd frn kollegor och strcker ut en hand nr du ser att hjlp behvs.

Du kan strukturera ditt dagliga arbete p ett effektivt stt. Du r sjlvstndig gillar utmaningar och att arbeta efter ml.

Du gillar omgivning med hgt tempo och r ivrig att anpassa och lra nya saker snabbt.

Att vara en Customer Service Agent handlar inte bara om att hjlpa kunder. Vi hjlper ocks varandra att lra sig nya saker och att bli experter inom frskringar. Vi lskar att fira framgngar och har mnga roliga tvlingar AW:s och utmanar stndigt varandra att bli nnu bttre. Vra handlggare r helt avgrande fr Insurellos framgng och r grunden till fretagets framtid och detta ger eld och motivation i vrt dagliga arbete.

Vad erbjuder vi

30 dagars rlig betald semester;

Tjnstepensionsplan i Avanza;

5000 SEK i friskvrdbidrag;

Flexibla hybridarbetsmjligheter med teamet baserat i Stockholm;

Personal terapisessioner;

Forldraln.



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