Customer Experience Associate
2 weeks ago
Customer Experience Associate – Danish & English Speaking
Location: Stockholm – Hybrid (2 days a week in the office)
Start Date: ASAP
Do you sometimes feel a bit insignificant; like you’re a small fish in a big pond?
Not here At , we value every member of our team and we're currently looking for a proactive individual to join our team of 5 as our new champion of customer experience support.
As we strive to become one of Europe's leading expense management software providers, we're seeking an ambitious Customer Experience Associate to join our team.
In this role, you'll enjoy the freedom to take on challenges, learn new skills, and make significant contributions to our business. You're not just another employee for us, you're a key part of our team. Your role will be pivotal in delivering top-notch experiences to our valued customers.
Under the guidance of Angelica and from day one, we'll immerse you in intensive training, followed by opportunities to learn on the job. We’ll make sure you are equipped with the necessary skills and tools to turn our customers into enthusiastic advocates.
You'll be part of a dynamic team of five, alongside Angelica, Chris, Annelie, Camilla and supported by three talented developers. We’d like to extend to Danish market and this is an exciting opportunity for growth and making a significant impact in the world of expense management software. Your team lead, who was once in your shoes, will provide mentorship and support along the way.
A bit about the role:
As the primary technical contact point for customers, you'll be responsible for addressing all customer inquiries and requests via HubSpot tickets, emails, and phone calls. Your task will be to understand, analyze, and challenge their requests, assessing feasibility and making things happen By diving deep into customer requests, you’ll deliver a superior customer experience and play a vital role in optimizing customer’s technical requests and ensuring our product shines.
Some of your responsibilities:
Serve as the primary technical contact point for addressing all customer inquiries and requests via HubSpot tickets, emails, and phone calls. Document incoming cases promptly and follow up in a timely manner to ensure efficient resolution. Manage the technical onboarding process for new customers joining our company. Possess a foundational understanding of basic bookkeeping principles. Maintain up-to-date documentation for applications and system configurations, offering detailed insights for troubleshooting and future reference. Adhere to established escalation procedures, escalating complex issues to our Dev team while providing clear and concise information. Work closely with cross-functional teams, including sales, account management, and compliance, to address customer needs and concerns. Identify and evaluate the evolving needs of our customers, gathering and acting on feedback. Participate in system and related training sessions, actively sharing knowledge. Engage in various team projects to contribute to our collective succesWhat We Offer?
Competitive salary that is being reviewed regularly Health insurance Hybrid work Nice office in Solna Vibrant, goal-oriented and friendly cultureWho We Are?
We're a tech company based in Sweden, with our headquarters in Brussels and our product headquarters in Stockholm. Specializing in Expense Management software solutions for SMEs, we pride ourselves on our diverse workforce, currently spanning 25 nationalities. With 47% of our team being women, we promote inclusivity and equality in the workplace.
Our presence extends beyond Sweden, with offices in Belgium, Netherlands, Germany, Romania, and Portugal. As a growing company, we maintain the dynamic spirit of a startup, fostering innovation and collaboration.
If you're ready to make a difference in a supportive international tech company then send your CV through asap for immediate consideration
Qualifications we're looking for:
For us, your education is irrelevant, we’re looking for attitude first… The technical skills we can teach but if you already have them, well that’s just a bonus…Solid grasp of bookkeeping principles.Familiarity with various payment methods, including credit cards, digital wallets, and emerging payment technologies.At least 1-2 years of experience in a Technical Support Specialist role or similar, preferably within the FinTech industry.Excellent written and verbal communication skills in English are required; additional fluency in Danish & Swedish is needed.Experience with support tools such as HubSpot and Confluence.Ability to work well in a team.Capacity to thrive in a dynamic and fast-paced work environment.Strong time management skills, capable of prioritizing tasks and meeting deadlines effectively.Problem-solving abilities with the capability to independently navigate and resolve issues.Exceptional interpersonal and communication skills, with a focus on providing outstanding customer service.-
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