Finnish Speaking Customer Support Agent

3 weeks ago

Stockholm, Sweden Sellpy Full time

We want to provide our customers with top quality service, quick responses and creative solutions. We are growing quickly and are looking to strengthen our Customer Support Team. In this role you will be a key figure in our continued expansion across Europe. This is your opportunity to join the Sellpy journey as a Customer Support Associate.

What is a Customer Support Associate at Sellpy?

As a Customer Support Associate Fi, you will mainly work with our Finnish customers and website. This involves supporting our customers via email, chat, telephone and handling ongoing translation work.

You have an important role in understanding what our customers think and feel about Sellpy as a service. This is very valuable so that customers feedback can result in real improvement within the company. You also have the opportunity to greatly influence Sellpy's development going forward as a sustainable retailer, sales service and tech company.

You’re a skilled and fast writer with excellent written and spoken communication skills in both Finnish and English. Spoken and written Swedish skills would be an advantage in this role but not necessarily a requirement. Experience in customer support is also something we value highly.

You are expected to:

- Have excellent Finnish and English language skills

- Be a great communicator and handle customers with confidence

- Be able to structure and handle multiple tasks efficiently

- Have the ability to actively analyze different situations and identify the best course of action

- Feel driven by finding solutions

- Get involved and show interest in our customers and being a part of Sellpy’s journey on becoming a top quality customer service provider

What we can offer you:

- A workplace where you have great opportunities to develop within the company with daily challenges and high goals

- Teamwork as well as individual tasks where you will grow in your responsibility

- A workplace with many driven colleagues, where we proudly work together for Sellpy's exciting future as a pioneering re-commerce service

Is Sellpy right for you?

At Sellpy change is the only constant. We continuously update and alter our routines and processes as we continue to grow. As a person you need to be comfortable with change. We help and challenge each other to be able to develop both individually and together as a Customer Support Team.

Does this sound like a job for you?

Brilliant We would love to hear more about you and why you would fit like a glove at Sellpy. Send in your application or contact us if you have any questions about the employment today. We will get back to you within 2 weeks.

Start: As agreed upon

Location: Stockholm, Medborgarplatsen

Form of employment: Full-time,40h/w, weekdays 08:15-17:15

Requirements: Fluent in Finnish and English, Swedish is desirable

We look forward to receiving your application

About us:

Sellpy’s vision is to empower everyone to live a circular life. We believe there is huge financial, social and environmental value in prolonging the life of things and clothes. We are proud to be the leading service for second hand items, and one of the fastest-growing scale-ups in Sweden. The list of countries we are available in grows by the day. Since launching, we have given new life to more than 20 million pre-owned items, saving almost 100.000 tons of CO₂.

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