Customer Success-agent
1 month ago
Vi letar efter en Customer Success-agent med härlig energi och social kompetens som vill jobba i ett entreprenöriellt företag med högt tempo. Vi växer snabbt, och det kommer du också göra
Som Customer Success-agent på Abundo arbetar du med att säkerställa att Abundos medlemmar är nöjda och glada genom att ta emot och lösa ärenden samt problem via chatt, e-mail och telefon.
Vi värderar relationen till våra medlemmar över allt. Detta tror vi att du snabbt kommer märka; våra medlemmar är nöjda Faktiskt så nöjda att vårt Net Promoter Score, den standardiserade metoden för att mäta kundnöjdhet, ligger på över 70 vilket är flera gånger över standard i vår industri. Och så nöjda vill vi såklart behålla våra medlemmar – och där fyller du en viktig funktion
Dina arbetsuppgifter kommer exempelvis vara att:
- Hjälpa kunder att starta och avsluta medlemskap
- Hitta lösningar till att en kund vill fortsätta sitt medlemskap
- Svara på frågor som uppstår
Vem söker vi?
Vi tror att du är pratglad, har enkelt att formulera dig och älskar att skapa kontakt med nya människor. Du lämnar alltid ett gott intryck och älskar att inte bara ge god service utan att överträffa förväntningarna. Du behärskar såväl svenska som engelska väl. Du kanske studererar och söker ett extrajobb och/eller så kanske du tidigare arbetat i reception eller butik, eller med kundservice på annat sätt.
Du kan arbeta helt flexiblet på platser och tider som passar dig, dvs det enda du behöver är en dator.
Start : Snarast
Placering : Flexibelt
Omfattning : Deltid
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