Senior Associate Service Management Specialist

2 weeks ago

Stockholm, Sweden SITA Full time

Overview

:

As an Associate Service Management Specialist your goal will be to advise and guide customers on standard Service Management activities leading to client success throughout the customer relationship lifecycle. A key aspect of the role would be to form a relationship of trust with customers anticipate needs and act with agility and flexibility in the face of any situation that may arise.

We are seeking a dynamic and technically proficient individual to fill the role of SITA Services Specialist. The primary responsibility of this position is to oversee SITA services, encompassing network services and various airport functionalities such as self-drop baggage, check-in, and boarding systems. The ideal candidate will possess a strong technical background, adept troubleshooting skills, and a comprehensive understanding of IT infrastructure, particularly from the perspective of customer success departments.

Key Responsibilities:

Technical Expertise: The candidate must demonstrate a sound technical background, including expertise in ticketing systems and troubleshooting methodologies. 

Issue Management: Effectively handle the escalation of issues by liaising with internal teams. Act as the primary contact for customers, receive requests, and efficiently manage ticketing processes to ensure timely resolution.

Change Requests: Execute change requests seamlessly, such as relocating offices from one location to another. The ability to navigate and implement changes in IT infrastructure is crucial to success in this role.

Client Interaction: Serve as the main point of contact for clients, ensuring effective communication and understanding of their requirements. Regularly update clients on the status of their requests and provide viable solutions in alignment with established targets.

Performance Service Review: Collaborate with internal teams to gather relevant information and measure key performance indicators (KPIs) of services. Conduct comprehensive service reviews and use data-driven insights to inform clients of the performance status.

Qualifications

Requirements:

- IT Background: A strong foundation in IT, with a proven track record of providing IT solutions, is essential for this role.

- ITIL Systems: Demonstrated experience in ITIL systems are mandatory.

- Adapt travel plans based on customer location (Sweden, Finland & Norway).

Your day-today tasks:

- Acts as a point of contact and manages all customer requests for service promptly and professionally
- Analyze problematic situations and occurrences and implements solutions
- Identify risk areas and escalate operational issues as required
- Act as the operational point of contact for Customers Users Service Providers and line management and proactively monitor SITA customer services
- Review the monthly CSM revenue and ensure that all CSM related services are correctly billed
- Acts as a point of contact and manages all customer requests for service promptly and professionally
- Identify risk areas and escalate operational issues as required. Act as the operational point of contact for Customers Users Service Providers and line management and proactively monitor SITA customer services

What we offer:

SITAs workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues whove been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.

And we offer all the good stuff youd expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.

  • Associate/Senior Associate

    4 weeks ago

    Stockholm, Stockholm, Sweden Alvarez and Marsal Full time

    Description Associate/Senior Associate - Commercial Due Diligence (CDD) - Private Equity Performance ImprovementCompanies, investors and government entities around the world turn to Alvarez & Marsal (A&M) for leadership, action and results. Privately held since its founding in 1983, A&M is a global leading professional services firm that provides advisory,...

  • Associate/Senior Associate

    1 month ago

    Stockholm, Sweden Alvarez and Marsal Full time

    Description Associate/Senior Associate - Commercial Due Diligence (CDD) - Private Equity Performance ImprovementCompanies, investors and government entities around the world turn to Alvarez & Marsal (A&M) for leadership, action and results. Privately held since its founding in 1983, A&M is a global leading professional services firm...

  • Associate, Direct Lending

    3 weeks ago

    Stockholm, Sweden Ares Management Corporation Full time

    Description PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES The Associate will provide support for the sourcing, underwriting and credit analysis of potential new investments, assist in deal closings and be involved in post-closing portfolio management and investment monitoring. This position will be based in Stockholm. Key responsibilities...

  • Senior Associate/VP, Infrastructure M&A

    2 weeks ago

    Stockholm, Sweden Lincoln International KB Full time

    Company Overview We are trusted investment banking advisors to business owners and senior executives of leading private equity firms and public and privately held companies around the world. Our services include mergers and acquisitions advisory, private funds, and capital markets advisory, and valuation and fairness opinions. As one tightly integrated...

  • Senior Manager

    3 weeks ago

    Stockholm, Stockholm, Sweden Equinix Full time

    Who are we?Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility,...

  • Senior Specialist

    1 month ago

    Stockholm, Sweden LTIMindtree Full time

    Senior Specialist Job Req Id: 1274607 15+ years of IT experience with 5+ years of experience as Program Manager. Must have strong Customer Facing skills. Experience of management of data and analytics projects especially in migration programs. Experience in managing the program is Agile methodology. Highly proficient in Project Management principles,...

  • Senior Specialist Solutions Architect, EMEA Security

    1 month ago

    Stockholm, Sweden AWS EMEA SARL (Sweden Branch) - G54 Full time

    As a Security and Compliance Solutions Architect at AWS, you’ll build technical relationships with customers of all sizes and operate as their trusted advisor, ensuring they get the most out of the cloud at every stage of their journey. You’ll manage the overall technical security relationship between AWS and our customers, making recommendations on...

  • Specialist Solution Architect, Nordics, EMEA Migration

    3 weeks ago

    Stockholm, Sweden AWS EMEA SARL (Sweden Branch) Full time

    As a Migration & Modernization Specialist Solutions Architect at AWS, you’ll build technical relationships with customers of all sizes and develop solutions to accelerate their cloud migration journey. You will operate as their trusted advisor, ensuring they get the most out of the cloud at every stage of their journey. You will engage with senior customer...

  • Operations Associate

    3 weeks ago

    Stockholm, Sweden AXA Group Full time

    Operations Associate Stockholm, Helsinki (hybrid) Fixed term contract of 12 months Operations associate is working as a part of Operations team investigating and making independent decisions on claims related to unemployment, disability, loss of life and other incidents. Claims associate interacts with the customers by phone, email and other...

  • Operations Associate

    4 weeks ago

    Stockholm, Stockholm, Sweden AXA Partners Full time

    Operations AssociateStockholm, Helsinki (hybrid)Fixed term contract of 12 monthsOperations associate is working as a part of Operations team investigating and making independent decisions on claims related to unemployment, disability, loss of life and other incidents. Claims associate interacts with the customers by phone, email and other correspondence and...

  • Senior Manager

    3 weeks ago

    Stockholm, Sweden Equinix Full time

    Who are we? Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with...

  • Regional Account Manager

    3 weeks ago

    Stockholm, Sweden Wolt Full time

    The purpose of your role is to have the strategic overview of our Restaurant Partnerships performances across Skåne. By leading and coaching your team of Restaurant Associates and Specialists, you - as account manager for the restaurant partners - will be: Driving and managing growth of our current venues by improving venue performance through strong...

  • Senior Consulting Manager

    4 weeks ago

    Stockholm, Sweden Roboyo GmbH Full time

    You are someone who is enthusiastic and passionate about process automation digitalization or artificial intelligence. Your strong understanding of business process and company procedures will ensure your success as a Senior Consulting Manager . You pride yourself on your analytical and conceptional thinking as well as your entrepreneurial drive....

  • Underkonsult - Piscer Associates

    3 weeks ago

    Stockholm, Sweden Piscer AB Full time

    Connecta med oss och bli partnerkonsult. Vi publicerar löpande konsultuppdrag för underkonsulter inom flera områden. Konsult:  Gör dig sökbar i vår databas och ta emot alla våra uppdrag via mail, genom att ansöka till oss på här annonsen "Underkonsult - Piscer Associates" Konsultsäljare:  kontakta oss på hej@piscer.se så lägger vi till...

  • Senior Key Account Manager

    4 weeks ago

    Stockholm, Sweden Lisa& Full time

    About the role as Key Account Manager We are seeking a dynamic and results-driven Sales Executive to focus on B2B financing solutions. As a Senior Sales Executive, you will be responsible for developing and executing sales strategies to drive revenue growth within the financing sector. Your primary focus will be on establishing and nurturing strong...

  • Senior Manager

    4 weeks ago

    Stockholm, Sweden Equinix Full time

    Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...

  • Senior Manager

    2 weeks ago

    Stockholm, Sweden Equinix Full time

    Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...

  • Operations Associate

    3 weeks ago

    Stockholm, Stockholm, Sweden AXA Group Full time

    Operations AssociateStockholm, Helsinki (hybrid)Fixed term contract of 12 monthsOperations associate is working as a part of Operations team investigating and making independent decisions on claims related to unemployment, disability, loss of life and other incidents. Claims associate interacts with the customers by phone, email and other correspondence and...

  • Customer Experience Associate

    2 weeks ago

    Stockholm, Sweden MobileXpense Full time

    Customer Experience Associate – Danish & English Speaking Location: Stockholm – Hybrid (2 days a week in the office) Start Date: ASAP Do you sometimes feel a bit insignificant; like you’re a small fish in a big pond? Not here! At , we value every member of our team and we're currently looking for a proactive individual to join our team of 5 as our new...

  • Senior Manager Financial Risk Management

    4 weeks ago

    Stockholm, Sweden Zanders Full time

    Are you an ambitious, experienced, entrepreneurial financial risk consultant with great communication skills? Are you interested in supporting our ambitious growth strategy in the Nordic area? Then this opportunity is perfect for you! We are a specialist consulting firm with an established track record in risk advisory aiming to deliver high quality...