Customer Support Specialist
1 month ago
We are Tibber, the energy company that wants you to use less energy. Whaaat? Thatâs right. Weâll get back to that. Yes, we are by definition an energy company, but weâre more techy than most. How and why you might ask? Well, a third of our employees are actually working on developing products and solutions that can help you use energy in a smarter way and at a lower cost â all with the help of cool fancy tech. Good for our customers, their wallets, and the planet.
Our growth rate has been truly amazing, and still, weâre just getting started. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique portfolios trading energy on the market.
Job Mission ððDo you get positive energy from providing service and advice in sustainability? Do you thrive in a fast-paced and dynamic environment and have little problem with change? Then we would very much like to get to know you better. Because we are looking for a Customer Support Specialist. As a Customer Support Specialist at Tibber, you will play a central role in providing exceptional service and support to our customers while contributing to our mission to revolutionise the energy industry. Some of your key responsibilities include;
Engagement: Building strong and lasting relationships with Tibber customers by delivering world-class customer service across multiple channels.
Problem solving: Research and resolve customer questions, concerns and issues quickly and effectively, ensuring a positive customer experience.
Product knowledge: Develop knowledge of Tibber's products, services and technologies to provide accurate information and assistance to customers.
Technical support: Helping customers with technical issues related to the Tibber app, smart home devices and integrations such as Smart Charging.
Billing and account management: Handle questions related to billing, account updates and contracts.
Providing information: Informing customers about energy-saving opportunities, sustainability and how Tibber's services can contribute to this.
Documentation: Accurately maintain records of interactions with customers, processing feedback and resolving issues in our CRM system.
Process Improvement: Collaborate with cross-functional teams to identify process improvements and contribute to customer service optimization.
Feedback Loop: You are the voice of the customer within Tibber in terms of insights and providing feedback to constantly improve our products and services.
Your ideal profileWe don't expect the perfect profile, but it would look something like this:
You have strong communication skills, both written and verbal. Due to the specialization on the Swedish market, tickets (or messages) and general customer communication is mostly in Swedish and our business language is English, fluency in both languages is a requirement.
You enjoy helping. You have experience in customer service or another relevant field.
You have a customer-oriented mentality and an empathetic attitude.
You are able to solve problems quickly, effectively and efficiently.
You are technically literate. You are comfortable in a technology-driven environment and you quickly master working in different programmes.
You are interested in our smart products and services, find sustainability an important business aspect and see the relevance of energy-saving solutions.
Why Tibber?Join a team that thrives on innovation and embraces challenges as opportunities for growth. If you're passionate about customer service and ready to contribute to a dynamic, entrepreneurial culture, apply now to be a part of our exciting journey ðð
Get Ready For ð¦¹ð½ââï¸ð¨âð¤Innovation: A way to change the landscape of one of the most important industries on the planet
Growth: A possibility to learn a lot and push the barriers of what you think is possible, with the possibility to grow personally and professionally
Autonomy: An autonomous and humble culture in a scale-up adventure
Empowerment: Your voice matters, we are a place to work where laughter and support amongst diverse and inclusive colleagues are guaranteed
Flexible benefits: Whether this is towards health, wellness, equipment, or other allowances important to you, we will do our best to accommodate your needs
ðð»ââï¸ðð½ââï¸The Tibber Mindset
Being on a mission to change an industry as we do fundamentally also means being prepared for the unexpected. Tibber is a startup in the word's true sense, which means we are on a journey of constant change. We do what others say canât be done, try and fail together but never lose sight of our users.
We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.
We're very proud of being a mission-driven startup with thousands and thousands of new users every month. Starting out with two passionate founders in 2016, we're now 350+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam, Oslo, and Helsinki, and with that number growing each week, weâre still just getting started. Through 2023 we will expand to new markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, Summa, and Schibsted.
At Tibber, we are committed to hiring, developing, and retaining exceptional people regardless of race, color, religion, sex, sexual orientation, age, marital status, disability, neurodiversity, or gender identity. We strongly encourage people from underrepresented groups to apply.
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