Customer Service Director

1 month ago


Stockholm, Stockholm, Sweden Alstom Full time
About the Role

We are seeking a highly skilled Customer Service Leader to join our team in Stockholm, Sweden. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Manage customer relationships and identify opportunities for growth and improvement
  • Develop and implement customer-centric strategies to drive business results
  • Collaborate with internal stakeholders to ensure seamless customer service delivery
  • Lead a team of customer service professionals to achieve exceptional customer satisfaction and loyalty
  • Stay up-to-date with industry trends and best practices to continuously improve customer service processes
Requirements
  • Proven experience in customer service leadership or a related field
  • Strong analytical and problem-solving skills, with the ability to think critically and strategically
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
  • Fluent in English and Swedish, with the ability to communicate effectively in both languages
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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