Customer Service Representative

1 month ago


Stockholm, Stockholm, Sweden Abbott Full time
Customer Service Representative

At Abbott, we're committed to delivering exceptional customer experiences through our dedicated team of professionals. As a Customer Service Representative, you will play a vital role in providing internal and external customers with best-in-class service, ensuring seamless order processing, pricing, and billing inquiries, service requests, and customer complaints are resolved efficiently.

Key Responsibilities:
  • Process and execute orders for all customers in a timely and accurate manner.
  • Handle customer complaints and perform investigations, inform customers, and issue required credit/debit notes.
  • Manage returns and maintain daily contact with company-approved couriers for regular pick-up and delivery schedules, investigation of claims, and follow-up for emergencies.
  • Collaborate with the Sales Team to offer alternative solutions for out-of-stock products.
  • Perform Master Data Maintenance, including customer master data, prices, and material master data.
  • Produce relevant paperwork, such as packing lists, proforma invoices, and credit notes.
  • Support the Sales Team during consignment and warehouse counts, generating weekly reports on soon-to-expire products.
  • Responsible for all activities in the local warehouse, including emergency stock handling, packing, and dispatch of products.
Requirements:
  • Upper secondary diploma or high school degree.
  • Minimum 3 years of experience in Customer Service, with a focus on order entry, claims, and return management.
  • Fluent in Norwegian and English, written and spoken.
  • Expertise knowledge of SAP is a plus.
  • Knowledge of Microsoft Office.
  • Team player with excellent communication skills.
  • Ability to work in a deadline-driven environment with high stress resistance.
What We Offer:

Abbott provides a dynamic and international work environment, excellent primary and secondary benefits, a positive working atmosphere, a personal growth plan, extensive training opportunities, and a good career perspective. We are committed to advancing health solutions and the careers of our employees.



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