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Customer Service Representative
1 month ago
We are seeking a highly skilled and dedicated Customer Service Agent to join our team at foodora. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers through various communication channels.
Your Key Responsibilities:
- Provide timely and effective responses to customer inquiries via chat, email, or phone.
- Work collaboratively with colleagues to ensure seamless service delivery and resolve customer issues efficiently.
- Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers.
- Stay up-to-date with industry trends and best practices to continuously improve service quality and customer satisfaction.
Requirements:
- Excellent communication and interpersonal skills, with the ability to communicate effectively with customers and colleagues.
- Strong problem-solving skills, with the ability to analyze and resolve customer issues in a timely and professional manner.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- High school education or equivalent, with a strong focus on customer service and communication.
- Fluency in Swedish and English, both verbally and in writing, with the ability to communicate effectively with customers and colleagues.
What We Offer:
- A dynamic and supportive work environment, with opportunities for growth and development.
- A competitive salary and benefits package, with a focus on work-life balance.
- The chance to work with a leading food delivery company, with a strong commitment to customer satisfaction and service excellence.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
