Customer Service Representative

4 weeks ago


Stockholm, Stockholm, Sweden Teleperformance Full time
Be Part of Our Dynamic Team in Chania, Crete

We are seeking a highly motivated and customer-focused individual to join our Nordic Zalando Customer Care team in Chania, Crete. As a Finnish-speaking customer service representative, you will be the primary point of contact for customer requests, providing a seamless experience through phone calls, emails, and chats.

Key Responsibilities:
  • Handle customer inquiries and complaints in a professional and timely manner
  • Utilize excellent communication skills to resolve customer issues
  • Work collaboratively with colleagues to exchange ideas and solutions
  • Enjoy a unique work-life balance in the beautiful city of Chania, Crete
Requirements:
  • Fluency in Finnish
  • Very good use of English – both in written and spoken language
  • Work experience in the field of retail is welcome
  • Familiarity with e-commerce will be considered an asset
  • Exceptional communication & soft skills, as well as a problem-solving mentality
  • Computer knowledge/tech savviness
  • A positive and adventurous attitude
What We Offer:
  • Complete relocation support (flight ticket to Chania, Crete, pick-up & drop – both at no cost to you)
  • Competitive monthly salary + 2 extra salaries per year
  • Refer-A-Friend: Bring your friends and receive great bonuses
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age

This is a unique opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide.

Thinking About Relocating and Wondering About Cost of Living in Greece?

Greece has an enviable history and culture, climate, and cuisine – and yet, the cost of living is considered to be quite low, according to Greek authorities and the EURES network. No wonder Greece is a popular destination for tourists and expats alike.

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