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Customer Service Representative

1 month ago

Stockholm, Stockholm, Sweden Abbott Full time

At Abbott, we're committed to delivering exceptional customer service and support to our customers in the Norwegian market. As a Customer Service Representative - Medical Devices, you will play a critical role in ensuring that our customers receive the best possible service in terms of order processing, pricing, and billing inquiries, service requests, and customer complaints.

Key Responsibilities:

  • Process and execute orders for all customers in a timely and accurate manner.
  • Handle customer complaints and perform investigations, inform customers, and issue required credit/debit notes.
  • Manage backorders and work closely with the Sales Team to offer alternative solutions to customers in case of stockouts.
  • Maintain daily contact with company-approved couriers for regular pick-up and delivery schedules, investigation of claims, and follow-up for emergencies.
  • Perform Master Data Maintenance, including customer master data, prices, and material master data.
  • Support the Sales Team during consignment and warehouse counts, generating weekly reports on soon-to-expire products, etc.
  • Responsible for all activities in the local warehouse, including emergency stock handling, packing, and dispatch of products.

Requirements:

  • Upper secondary diploma/High school degree.
  • Minimum 3 years of experience in Customer Service, with a focus on order entry, claims, and return management.
  • Fluent in Norwegian and English, written and spoken.
  • Expertise knowledge of SAP is a plus.
  • Knowledge of Microsoft Office.
  • Team player with excellent communication skills.
  • Customer and service-oriented with a positive attitude.

What We Offer:

Abbott provides a dynamic and challenging work environment with excellent primary and secondary benefits, a positive working atmosphere, a personal growth plan, extensive training opportunities, and good career prospects. We are committed to helping our employees grow and develop in their careers, and we offer a range of opportunities for professional development and advancement.