
IT Service Desk Director
10 hours ago
Job Overview
We are seeking a highly skilled IT professional to fill the role of Global Head of IT Service Desk at Gant AB - Stockholm. This position requires strong leadership and management skills, as well as a deep understanding of IT operations and service delivery.
Key Responsibilities- Lead a team of IT specialists in delivering exceptional support, optimizing processes, and enhancing user satisfaction.
- Develop and implement strategies to enhance IT support, focusing on efficiency and remote capabilities.
- Oversee staffing, tools, and vendor services, balancing cost-efficiency with exceptional service delivery.
- Act as the escalation point during critical incidents, coordinating swift and effective responses.
- Maximize the potential of IT tools like Jira ITSM and Microsoft Teams, integrating AI and smart features.
Requirements
To be successful in this role, you will need:
- A strong background in IT support or management, with proven success in driving both tactical and strategic improvements.
- Familiarity with ITIL frameworks and experience managing operations in large organizations or MSP environments.
- Expertise in tools like Jira, Microsoft Entra, Intune, and Active Directory, with a forward-thinking approach to integrating AI solutions.
- Exceptional leadership skills to inspire and manage a geographically dispersed team, fostering collaboration and innovation.
- Outstanding communication abilities to engage effectively with both technical and non-technical stakeholders.
- A strategic, data-driven mindset with the vision and expertise to deliver impactful IT solutions that drive business success.
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