IT Service Desk Director

10 hours ago


Stockholm, Stockholm, Sweden Gant AB - Stockholm Full time

Job Overview

We are seeking a highly skilled IT professional to fill the role of Global Head of IT Service Desk at Gant AB - Stockholm. This position requires strong leadership and management skills, as well as a deep understanding of IT operations and service delivery.

Key Responsibilities
  1. Lead a team of IT specialists in delivering exceptional support, optimizing processes, and enhancing user satisfaction.
  2. Develop and implement strategies to enhance IT support, focusing on efficiency and remote capabilities.
  3. Oversee staffing, tools, and vendor services, balancing cost-efficiency with exceptional service delivery.
  4. Act as the escalation point during critical incidents, coordinating swift and effective responses.
  5. Maximize the potential of IT tools like Jira ITSM and Microsoft Teams, integrating AI and smart features.

Requirements

To be successful in this role, you will need:

  • A strong background in IT support or management, with proven success in driving both tactical and strategic improvements.
  • Familiarity with ITIL frameworks and experience managing operations in large organizations or MSP environments.
  • Expertise in tools like Jira, Microsoft Entra, Intune, and Active Directory, with a forward-thinking approach to integrating AI solutions.
  • Exceptional leadership skills to inspire and manage a geographically dispersed team, fostering collaboration and innovation.
  • Outstanding communication abilities to engage effectively with both technical and non-technical stakeholders.
  • A strategic, data-driven mindset with the vision and expertise to deliver impactful IT solutions that drive business success.


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