
IT Service Management Specialist
17 hours ago
We are Cognizant, a global leader in the information technology services industry. With a presence in over 70 countries, we serve clients across various industries with vertical solutions for digital automation, including cloud, AI, IoT, and analytics.
Our team in Stockholm is seeking an experienced ServiceNow Specialist to join our ranks. The ideal candidate will have extensive knowledge of modules primarily HRSD, ITSM, and Service Portal, with hands-on experience in analyzing, designing, developing, and managing ServiceNow applications.
Job Description
- Translate business requirements into technical specifications
- Create deliverables in different phases of the project life-cycle
- Analyze business processes and perform gap analysis, impact analysis, and feasibility studies
- Liaise with onsite/offsite development teams on a daily basis
Required Skills and Qualifications
- Detailed knowledge of Service Desk processes and ITIL standards
- Experience with ServiceNow implementation and knowledge in ServiceNow Orchestration
- Strong communication, presentation, and client handling skills
- Proficiency in JavaScripting and hands-on experience with ITIL process implementation
Technical Expertise
- Knowledge in HRSD Life Cycle, ITSM
- Customisation and Administration of ServiceNow Core Modules
- ServiceNow Client side and Server Side Scripting
- Data importing using Import Sets (Data Source/Import Sets/Transform Maps)
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