
Technology Service Management Manager
7 hours ago
About Gant AB
Job TitleWe are seeking a highly motivated Technology Service Management Manager to join our team. The successful candidate will have a strong background in IT support or management, with a proven track record of delivering high-quality results in large organizations.
Key Areas of Responsibility- Manage a team of IT specialists in providing exceptional support to employees across all European offices.
- Develop and implement strategies to enhance IT support, focusing on efficiency and remote capabilities.
- Monitor and optimize KPIs such as ticket resolution times, SLAs, and user satisfaction.
- Collaborate with other departments to ensure seamless IT operations.
- Stay up-to-date with the latest technology trends and best practices in IT service management.
- A strong background in IT support or management, with proven success in driving both tactical and strategic improvements.
- Familiarity with ITIL frameworks and experience managing operations in large organizations or MSP environments.
- Expertise in tools like Jira, Microsoft Entra, Intune, and Active Directory, with a forward-thinking approach to integrating AI solutions.
- Exceptional leadership skills to inspire and motivate a team of IT specialists.
- Excellent communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders.
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