Technology Service Management Manager

7 hours ago


Stockholm, Stockholm, Sweden Gant AB Full time

About Gant AB

Job Title

We are seeking a highly motivated Technology Service Management Manager to join our team. The successful candidate will have a strong background in IT support or management, with a proven track record of delivering high-quality results in large organizations.

Key Areas of Responsibility
  • Manage a team of IT specialists in providing exceptional support to employees across all European offices.
  • Develop and implement strategies to enhance IT support, focusing on efficiency and remote capabilities.
  • Monitor and optimize KPIs such as ticket resolution times, SLAs, and user satisfaction.
  • Collaborate with other departments to ensure seamless IT operations.
  • Stay up-to-date with the latest technology trends and best practices in IT service management.
Required Skills and Qualifications
  • A strong background in IT support or management, with proven success in driving both tactical and strategic improvements.
  • Familiarity with ITIL frameworks and experience managing operations in large organizations or MSP environments.
  • Expertise in tools like Jira, Microsoft Entra, Intune, and Active Directory, with a forward-thinking approach to integrating AI solutions.
  • Exceptional leadership skills to inspire and motivate a team of IT specialists.
  • Excellent communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders.


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