
Professional Services Manager Lead
17 hours ago
Banking & Credit Services: Where Innovation Meets Excellence
At Banqsoft, we're revolutionizing the way banks and financial organizations manage and grow their financial services. Our goal is to create seamless customer experiences that drive innovation and efficiency.
We're seeking a Senior Team Manager to join our Professional Services unit, where you'll play a key role in creating solutions that empower banks and financial organizations across Europe to reach new heights.
The successful candidate will be responsible for leading a team of 10-15 skilled professionals, leveraging their expertise to drive business growth, improve customer satisfaction, and foster a culture of innovation and excellence within Banqsoft.
Key Responsibilities:
- Full operational and performance responsibility for the team, covering recruitment, development, off-boarding, and financial management.
- Regular collaboration with customers to ensure progress, gather feedback, and drive improvements in customer satisfaction.
- Ownership of essential meeting arenas internally to drive improvements across the business unit.
- Identify opportunities for process enhancements and framework creation to strengthen our position as an efficient and reliable partner for our customers.
- Participation in sales processes, working closely with cross-functional sales and bid teams.
Requirements:
- Demonstrable hands-on knowledge and skills in project management, service management, or customer success management.
- Proven experience in managing complex deliveries, projects, customer collaborations, and communications.
- Experience and/or strong desire to build and lead high-performing teams.
- Proficiency in financial management such as budget, forecast, Power BI.
- A background in business consulting, service management, project management/PMO or similar role.
- Relevant educational background.
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