
Manager Services Transformation
18 hours ago
Discover New Opportunities in Banking & Credit Services
At Banqsoft, we're driving innovation in banking and credit services through cutting-edge solutions that enhance customer experiences and improve efficiency.
We're seeking a Manager Services Transformation expert to join our Professional Services unit, where you'll play a key role in creating solutions that empower banks and financial organizations across Europe to reach new heights.
The successful candidate will be responsible for leading a team of 10-15 skilled professionals, leveraging their expertise to drive business growth, improve customer satisfaction, and foster a culture of innovation and excellence within Banqsoft.
Key Responsibilities:
- Full operational and performance responsibility for the team, covering recruitment, development, off-boarding, and financial management.
- Regular collaboration with customers to ensure progress, gather feedback, and drive improvements in customer satisfaction.
- Ownership of essential meeting arenas internally to drive improvements across the business unit.
- Identify opportunities for process enhancements and framework creation to strengthen our position as an efficient and reliable partner for our customers.
- Participation in sales processes, working closely with cross-functional sales and bid teams.
Requirements:
- Demonstrable hands-on knowledge and skills in project management, service management, or customer success management.
- Proven experience in managing complex deliveries, projects, customer collaborations, and communications.
- Experience and/or strong desire to build and lead high-performing teams.
- Proficiency in financial management such as budget, forecast, Power BI.
- A background in business consulting, service management, project management/PMO or similar role.
- Relevant educational background.
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