
Technology Service Coordinator
11 hours ago
Doconomy is at the forefront of the industry, with over 100 clients in 40 different markets, including key partnerships with organizations like the United Nations Framework Convention on Climate Change (UNFCCC), Mastercard, S&P Trucost, and the World Wildlife Fund (WWF). We're backed by leading investors such as Mastercard, Ingka Group, Citi Ventures, CommerzVentures, S&P Global, ABN Amro Ventures, and UBS Next.
Job Description
This role involves providing technical support and managing infrastructure as the first point of contact for colleagues seeking technical assistance. You will troubleshoot, diagnose, and resolve IT issues while minimizing disruptions to our work. As part of our IT team, you'll collaborate with other teams to improve IT processes and user experience. Provide training and guidance to colleagues on IT best practices, security protocols, and system usage. Continuous improvement of the IT Service Desk and other IT functions is essential.
Requirements
A strong understanding of IT systems, hardware, software, and network technologies is required. Experience with ticketing systems, including Jira, and proficiency with Google Workspace administration are also necessary. Basic knowledge of IT security principles and practices, excellent communication skills, and problem-solving attitude are highly valued.
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