IT Help Desk Engineer

10 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time

We are seeking an IT Help Desk Engineer to join our team in Stockholm. This is an excellent opportunity to work in a dynamic environment and contribute to delivering high-quality technical support to our employees.

About the Job

The successful candidate will have strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues efficiently. As a Computer System Analyst II, you will work closely with cross-functional teams to design and implement innovative solutions.

Key Responsibilities
  1. Design and implement effective incident management processes to minimize SLA breaches.
  2. Develop and maintain accurate records of incidents, requests, and service requests using ServiceNow.
  3. Analyze complex technical issues and develop effective resolutions.
  4. Provide expert guidance to onsite teams on technical procedures and best practices.
  5. Work collaboratively with cross-functional teams to deliver high-quality technical support.
  6. Cultivate skills in IT support tools including antivirus, imaging tools, MDM solutions, disk encryption, spam management.
  7. Mentor junior team members and provide coaching and development opportunities.

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