Service Delivery Expert

6 hours ago


Stockholm, Stockholm, Sweden LTIMindtree Sverige, filial till LTIMindtree Lim Full time
Job Description
  • Coordinate overall site health and infrastructure
  • Act as SPOC/project lead for complex service requests/local projects
  • Interact with site floor personnel
  • Serve as source of functional understanding of processes, tools, and integration of plant equipment with IT platforms
  • Maintain facility IT ownership
  • Monitor and achieve service levels
  • Ensure site health of services

This role requires strong expertise in coordinating overall site health and infrastructure, acting as SPOC/project lead for complex service requests/local projects, interacting with site floor personnel, serving as a source of functional understanding of processes, tools, and integration of plant equipment with IT platforms, maintaining facility IT ownership, monitoring and achieving service levels, ensuring site health of services, performing site-level DR, managing risk, security, vulnerability, and compliance, and coordinating delivery and end-user services & service desk related to services including desktop/printer/other hardware support, network, user access, collaboration tools, mobility, software install/maintenance.



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