IT Service Delivery Lead

11 hours ago


Stockholm, Stockholm, Sweden Redeploy AB Full time
Job Description

We are seeking an experienced IT Service Delivery Lead to join our team and lead our Cloud Operations function. As a key member of our team, you will oversee the delivery of our operations services on Azure, AWS, and Kubernetes platforms, ensuring alignment with agreed SLAs and customer expectations. This role combines leadership, customer relationship management, and technical oversight to drive outstanding outcomes for our customers. Some of your responsibilities will include:
  1. Overseeing the delivery of operations services on Azure, AWS, and Kubernetes platforms.
  2. Leading a team of skilled engineers and providing mentorship, conducting performance reviews, and fostering a collaborative environment.
  3. Acting as the primary contact to build and maintain strong relationships with customers, managing escalations, and ensuring their needs are met with excellence.


In this role, you will have the opportunity to work with a talented team of engineers and collaborate with customers who often work in agile environments, ensuring smooth integration and delivery in iterative processes.

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