Client Services Expert

9 hours ago


Stockholm, Stockholm, Sweden MasterCard Full time
About This Opportunity

We are seeking a Client Services Expert to join our team at MasterCard. As a key member of our Client Services group, you will be responsible for driving customer success and delivering scalable solutions that meet the needs of our diverse global customer base.

Job Description

You will develop and maintain strong relationships with customers, understanding their business needs and providing tailored solutions that meet those needs. You will collaborate with internal stakeholders to ensure seamless delivery of our products and services, driving customer satisfaction and loyalty.

  1. Key Responsibilities:
  2. Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  3. Develop and execute delivery plans that meet customer needs and expectations, while ensuring timely delivery and high-quality results.
  4. Identify areas of improvement and implement process changes to enhance customer experience and drive operational efficiency.
  5. Collaborate with internal stakeholders to ensure seamless delivery of our products and services, driving customer satisfaction and loyalty.
  6. Requirements:
  7. 3+ years of experience in client services, with a proven track record of driving customer success and growth.
  8. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  9. Strong analytical and problem-solving skills, with the ability to identify areas of improvement and implement process changes.
  10. Experience with project management tools and methodologies, such as Agile and Scrum.


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