Help Desk Professional

10 hours ago


Stockholm, Stockholm, Sweden Doconomy DO Full time
Our Team
We're a diverse team of former bankers, engineers, developers, designers, brand strategists, ESG experts, behavioral science experts, and thought leaders in innovative business and service design. We bring expertise from some of the world's largest digital and sustainable banks, corporations, and fintechs, ensuring we remain best-in-class.

Job Role
This role is based in Stockholm, and involves being on-site regularly to provide reliable IT support and manage our infrastructure. As the first point of contact for colleagues seeking technical assistance, you'll play a key role in troubleshooting, diagnosing, and resolving IT issues. Your focus will be on minimizing disruptions to our work while delivering outstanding support with a friendly and professional approach.

What You'll Bring
Proven experience in an IT support or service desk role. Strong knowledge of IT systems, hardware, software, and network technologies. Experience with ticketing systems, including Jira. Proficiency with Google Workspace administration. Basic understanding of IT security principles and practices. Excellent communication and service skills, with a problem-solving attitude.
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