Field Service Engineer

3 days ago


Stockholm, Stockholm, Sweden Park Place Technologies Full time
Job Summary

Park Place Technologies is seeking a highly skilled Field Service Engineer to provide onsite system diagnostic and analytical support to customers within a geographic territory. As a key member of our team, you will be responsible for responding to customer systems failures, providing technical support, and ensuring timely and effective resolution of issues.

Key Responsibilities
  • Onsite Technical Support: Provide technical assistance to customers, ensuring timely and professional response to their service needs.
  • System Diagnostic and Analysis: Analyze software and hardware error logs, utilize diagnostic and troubleshooting techniques, and operating system analysis to ensure timely and effective repair.
  • Hardware and Software Expertise: Analyze, diagnose, troubleshoot, and repair hardware, storage area network, and systems configuration and compatibility problems.
  • Inventory and Parts Management: Determine needed parts and quantities based on contracts in service area, return bad or excess parts in a timely manner, and manage accurate inventory count.
  • Administrative Tasks: Accurately complete and timely return audit forms, email replies, timesheets, and expense reports, and attend and participate in regularly scheduled team meetings.
Requirements
  • Minimum 7 Years Experience: Specific experience working with OEM data center hardware.
  • Successful Prior Field Experience: Proven track record of providing technical support and resolving complex issues.
  • Solid Technical Aptitude: Strong understanding of different OEM equipment and ability to grasp new products and concepts.
  • CompTIA A+ and Server + Certification: Required for this role.
  • Valid Driver's License: Must possess a valid driver's license and an appropriate driving record based on the position travel requirements.
  • On-Call Status: Must be able to assume an on-call status position and respond based on service level agreements within assigned territory.
  • Physical Demands: Must be able to lift 50 pounds, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies.
Preferred Qualifications
  • Certification and OEM Computer Hardware Certifications: Certification and other OEM computer hardware certifications from major vendors such as Dell, IBM, HP, etc. are helpful.
  • Bachelor's Degree: Bachelor's degree in related field (i.e. Computer Science, Engineering) or equivalent experience preferred.


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