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Field Service Technical Consultant
2 months ago
Position Overview:
Ecolab is seeking a dedicated Technical Specialist to join our team. This role is pivotal in delivering on-site technical assistance and troubleshooting support for our clients, specifically within the Refinery & Petrochemical sector.
Key Responsibilities:
- Uphold a strong safety culture by following established safety protocols and practices to safeguard yourself and others.
- Exhibit proficient driving skills and maintain company vehicles and equipment in excellent condition.
- Collaborate with sales teams to manage service calls related to existing products and address any technical issues that arise.
- Evaluate on-site challenges and utilize testing equipment to ensure compliance with customer specifications.
- Manage the inventory of replacement parts in coordination with manufacturing facilities to guarantee timely availability.
- Prepare detailed reports on technical issues and solutions, documenting value delivered to clients.
- Oversee and coordinate external subcontractors to ensure timely repairs and high customer satisfaction.
- Work collaboratively with district teams to enhance policies and procedures aimed at improving customer experiences.
- Provide installation support services, including field assessments and rollout assistance.
- Stay updated on industry trends through ongoing education and training.
- Participate in product design reviews and new application launches, contributing to evaluations of serviceability and performance.
Qualifications:
- A degree in engineering is preferred but not mandatory; relevant experience in technical roles is also valuable.
- Proficient computer skills, including familiarity with Office applications and CRM systems.
- Strong interpersonal and communication skills.
- A solid work ethic and dedication to the role.
- Proficiency in English is essential.
- A commercial mindset is advantageous.
- A valid driver's license is required.
Ideal Candidate:
The successful candidate will be someone who:
- Prefers fieldwork and customer interaction over office environments.
- Demonstrates a high level of responsibility and the ability to work independently.
- Enjoys both solitary work and collaboration with team members.
Travel Expectations:
This role may involve occasional overnight travel within the Nordic region, with flexible hours to meet service needs.
Diversity and Inclusion Commitment:
Ecolab is committed to promoting diversity and inclusion in the workplace. We strive to ensure equal opportunities for all associates and applicants, regardless of background or identity.