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Technical Customer Services Representative

2 months ago


Stockholm, Stockholm, Sweden 3R Truck Service Full time
About the Role

We are seeking a highly skilled Technical Customer Services Representative to join our team at 3R Truck Service. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction and quality in our manufacturing processes.

Key Responsibilities
  • Customer Service - Provide exceptional customer service to our clients, ensuring their needs are met and exceeded.
  • Quality Assurance - Conduct regular quality checks and audits to ensure compliance with industry standards and regulations.
  • Process Improvement - Identify areas for process improvement and implement changes to increase efficiency and productivity.
  • Communication - Develop and maintain strong relationships with internal and external stakeholders, including customers, suppliers, and colleagues.
  • Problem-Solving - Investigate and resolve customer complaints and quality issues in a timely and professional manner.
Requirements
  • Experience - 2+ years of experience in manufacturing, quality assurance, or a related field.
  • Education - Bachelor's degree in a relevant field, such as quality assurance, engineering, or business.
  • Skills - Strong communication and problem-solving skills, with the ability to work independently and as part of a team.
  • Knowledge - Familiarity with industry standards and regulations, including ISO 9001 and OSHA.
Preferred Qualifications
  • Steel Industry Knowledge - Experience working in the steel industry, with knowledge of steel production processes and quality control measures.
  • Coated Steels - Experience working with coated steels, including hot-dipped galvanized and galvanneal.
  • Circle Grid Analysis - Familiarity with circle grid analysis and other quality control tools.