Customer Service Representative

2 weeks ago


Stockholm, Stockholm, Sweden Baxter Full time

About the Role

Baxter is a leading healthcare company that is deeply connected by its mission to save and sustain lives. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and ensuring the smooth operation of our order fulfillment processes.

Key Responsibilities

  • Process orders accurately and efficiently via telephone, mail, and EDI systems.
  • Respond to customer inquiries and resolve issues related to shipments, invoices, and orders.
  • Monitor and resolve customer-related issues in a timely manner.
  • Prepare and mail drug orders to pharmacies.
  • Update customer and patient data, and maintain accurate customer files.
  • Collaborate with cross-functional teams to drive customer service-related projects.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to operate a personal computer and relevant software packages.
  • Previous experience in customer service or a related field.
  • Fluency in Finnish, Swedish, and English.
  • Flexibility, organization, and self-drive to meet customer needs.

What We Offer

  • A dynamic and experienced team with a great mix of people.
  • An independent position with opportunities to build your own strategy and make a real impact.
  • Internal training tailored to business needs and career goals.
  • Stability of employment in a recognizable and established company.


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